Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MEGHA SAMADDER

Summary

Motivated and service-oriented hospitality professional with over 3 years of experience in fast-paced food and beverage environments, including McDonald's and Popeyes. Proven ability to deliver exceptional guest service, manage busy shifts, and uphold high hygiene and operational standards. Strong background in front-of-house operations, team leadership, and customer care, with additional experience at Premier Inn reception. Currently studying International Business Management, bringing a global and professional outlook to every role. Eager to contribute enthusiasm, attention to detail, and a strong work ethic to a dynamic hotel food and beverage team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Experience Leader

McDonalds - Cricklewood
10.2022 - Current
  • Delivered excellent customer service in a fast-paced environment, ensuring guest satisfaction
  • Handled customer requests and complaints professionally, maintaining a positive guest experience
  • Maintained high standards of cleanliness, hygiene, and food safety directly transferable to hospitality settings
  • Trained and mentored new staff, supporting a strong team culture
  • Introduced targeted upselling strategies that boosted revenue without compromising customer satisfaction levels.

Shift Manager

Popeyes
08.2024 - 01.2025
  • Supervised and motivated a team of [number] employees during shifts, ensuring smooth and efficient operations.
  • Provided guidance and support to staff, fostering a positive work environment and promoting teamwork.
  • Conducted regular checks on food quality and safety standards, ensuring compliance with health and safety regulations.
  • Ensured accuracy in financial transactions, reducing discrepancies and maintaining accountability.

Front of House and Receptionist

Premier Inn - Brentford
05.2023 - 08.2023
  • Delivered exceptional customer service by warmly greeting clients, addressing inquiries, and managing appointments.
  • Managed front desk operations, including handling incoming calls, directing them to the appropriate departments, and managing email correspondence.
  • Acted as the first point of contact for clients and visitors, effectively communicating information and handling queries.
  • Developed strong working relationships with team members and clients through clear and professional communication.

Education

Bachelor of Arts - International Business Management

Middlesex University
06.2025

Intern - undefined

Leo Global Overseas
05.2025

Skills

  • Leadership
  • Customer Service
  • Team Management
  • Communication skills
  • Financial Management
  • Multitasking
  • POS management
  • Reservation management

Certification

  • Food Safety & Hygiene Level 2 – McDonald’s Internal Training
    Trained in personal hygiene, cross-contamination prevention, and food storage protocols.
  • Customer Service Excellence – McDonald’s Program
    Focused on guest interaction, complaint handling, and service efficiency in a high-volume environment.
  • Hospitality Health & Safety Awareness – Internal Training
    Covered workplace safety, hazard awareness, and emergency procedures.
  • Barista & Beverage Service Basics – In-house Learning
    Gained practical skills in hot and cold beverage preparation, presentation, and guest interaction.
  • First Aid at Work – Certified, 2023
    Trained in CPR, emergency response, and minor injury management.

Timeline

Shift Manager

Popeyes
08.2024 - 01.2025

Front of House and Receptionist

Premier Inn - Brentford
05.2023 - 08.2023

Customer Experience Leader

McDonalds - Cricklewood
10.2022 - Current

Intern - undefined

Leo Global Overseas

Bachelor of Arts - International Business Management

Middlesex University

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