Meghaan Hudson
Roswell,GA
Summary
Innovative software developer with experience in designing, developing, and implementing software solutions to address complex business issues. Skilled in multiple programming languages and frameworks, with a strong ability to adapt to new technologies quickly. Demonstrated success in improving system performance and enhancing functionality through strategic updates and modifications. Committed to collaborating closely with team members to achieve project goals and meet deadlines efficiently.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Software Developer
General Motors, GM
Roswell, GA
01.2022 - 08.2024
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
- Created reports and dashboards using Power BI.
Consumer Representative
Fruit of the Loom
Bowling Green, KY
10.2020 - 01.2022
- Provide thorough support to customers regarding part replacement warranties, including verifying warranty eligibility, processing claims, and guiding customers through the steps necessary to obtain replacement parts in a timely manner.
- Assist customers with placing orders for basketball systems, ensuring accurate order details, confirming availability, and providing information on shipping options.
- Manage customer inquiries effectively by responding to questions and concerns within 24 to 48 hours. Utilize problem-solving skills to address issues related to product functionality, warranty claims, order processing, and ensuring a high level of customer satisfaction throughout the interaction.
Team Leader
NTT Data
Bowling Green, KY
09.2018 - 09.2020
- Led the team to achieve a 15% increase in first-call resolution rates by introducing effective coaching techniques and performance metrics, ultimately reducing average handling time, and improving overall efficiency.
- Developed and executed an employee engagement initiative that included regular feedback sessions and recognition programs, which decreased team turnover rates by 30% within one year, fostering a more stable and motivated workforce.
- Identified and implemented process improvements that reduced call wait times by 20%, enhancing the customer experience, and increasing the team’s capacity to handle higher call volumes without compromising service quality.
Customer Service Representative
NTT Data
Bowling Green, Kentuc
04.2016 - 08.2018
- Achieved a 30% increase in member enrollment in health coverage plans by effectively communicating benefits and addressing customer inquiries, contributing to team goals, and enhancing overall member satisfaction.
- Consistently maintained a customer satisfaction score of 95% or higher through active listening and personalized support, ensuring a positive experience for prospective members during the enrollment process.
- Successfully resolved 98% of customer issues on the first call by utilizing strong problem-solving skills and in-depth product knowledge, significantly reducing the need for follow-up calls, and enhancing member trust.
Office Manager
F&R Power Cleaning
Bowling Green, KY
04.2015 - 05.2016
- Oversee daily office operations to ensure efficiency and effectiveness
- Served as the primary point of contact for internal and external communications, ensuring clear and professional correspondence
- Assist in budget preparation and monitor expenses to ensure adherence to financial plans
- Process invoices, manage accounts payable and receivable and maintain accurate financial records
Sales Associate
Pier One Imports
Bowling Green, Kentucky
06.2011 - 03.2015
- Achieved and consistently exceeded monthly sales targets by an average of 20% through exceptional product knowledge, effective customer engagement, and tailored recommendations, resulting in increased store revenue
- Maintained a customer satisfaction rating of 95% or higher by providing personalized shopping experiences, resolving customer inquiries efficiently, and fostering a welcoming environment that encouraged repeat business
- • Collaborated with the merchandising team to redesign store displays, which enhanced product visibility and aesthetics, leading to a 20% increase in foot traffic and a notable boost in sales of featured items
Education
Bachelor of Science -
University of Phoenix
Tempe, AZ07-2021
Associate of Science -
Southcentral Kentucky Community And Technical College
Bowling Green, KY12-2015
GED -
Southcentral Kentucky Community And Technical College
Bowling Green, KY05-2010
Skills
- Testing and debugging
- Programming
- Agile development methodologies
- Interface design and implementation
- Data analysis tools
- User acceptance testing
- Team-oriented
- Time management
- Communication
- Leadership
- Problem Solving
- Power BI (1 year, familiar)
- SQL (1 year, familiar)
- Java (1 year, familiar)
Accomplishments
- National Honor Society
Affiliations
- Volunteering
Certification
- Power BI Certification
References
References available upon request.
Timeline
Software Developer
General Motors, GM
01.2022 - 08.2024
Consumer Representative
Fruit of the Loom
10.2020 - 01.2022
Team Leader
NTT Data
09.2018 - 09.2020
Customer Service Representative
NTT Data
04.2016 - 08.2018
Office Manager
F&R Power Cleaning
04.2015 - 05.2016
Sales Associate
Pier One Imports
06.2011 - 03.2015
- Power BI Certification
Bachelor of Science -
University of Phoenix
Associate of Science -
Southcentral Kentucky Community And Technical College
GED -
Southcentral Kentucky Community And Technical College
Similar Profiles
Billy CarterBilly Carter
Design Release Engineer at General Motors, GMDesign Release Engineer at General Motors, GM
Tamia SistrunkTamia Sistrunk
Inventory Control Clerk at General Motors, GMInventory Control Clerk at General Motors, GM
Garret BienGarret Bien
Team Leader-Trademark Licensing at General Motors, GMTeam Leader-Trademark Licensing at General Motors, GM