Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan Akers

Shawnee

Summary

Dynamic barista with extensive experience in coffee, excelling in espresso preparation and team management. Proven track record of enhancing customer satisfaction through personable customer services and a kind, welcoming demeanor. Recognized for implementing keeping customer wait times low, while fostering a friendly and engaging atmosphere for patrons and team members.

Overview

8
8
years of professional experience

Work History

Lead Barista/Pastry Assistant

The Market at Meadowbrook
07.2023 - Current
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability within caf��.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Assisted in preparing and decorating pastries, ensuring presentation met quality standards.
  • Executed daily inventory checks, managing stock levels for baking supplies and ingredients.

Barista

Starbucks
03.2021 - 06.2023
  • Trained new baristas in beverage preparation and customer service protocols.
  • Handled cash transactions accurately, ensuring balanced register at end of shifts.
  • Collaborated with team members to meet daily sales goals and improve workflow.
  • Implemented suggestions for process improvements, contributing to enhanced service delivery.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Barista/Shift Lead

Dutch Bros
12.2021 - 04.2023
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Cashier/Barista

The French Market
04.2020 - 10.2021
  • Operated espresso machines and brewing machines equipment with precision and care.
  • Prepared and served high-quality beverages in fast-paced environment.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash register balances and performed daily reconciliations.
  • Assisted in training new staff on customer service protocols and cash handling procedures.
  • Handled customer inquiries and resolved issues to enhance shopping experience.
  • Implemented effective strategies for efficient checkout operations during peak hours.
  • Collaborated with team members to ensure smooth store operations and inventory management.
  • Provided exceptional service, fostering repeat business and positive customer relationships.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained cleanliness and organization of work area to ensure optimal efficiency.
  • Assisted customers with menu selection, enhancing overall experience and satisfaction.

Café Attendant/Barista

Black Dog Coffee
12.2019 - 03.2020
  • Prepared and served high-quality coffee beverages to customers, ensuring adherence to company standards.
  • Maintained cleanliness and organization of workstations, promoting a welcoming environment for patrons.
  • Engaged with customers to enhance their experience, addressing inquiries and providing recommendations effectively.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed and customer satisfaction.
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
  • Collaborated with team members to improve overall service quality and guest experience.
  • Provided excellent customer service to guests by promptly responding to inquiries and requests.

Cashier

Freestyle Poké
05.2019 - 12.2019
  • Prepared and served food in a quick and thorough manner.
  • Educated customers on promotions and loyalty programs to increase engagement.
  • Supported inventory management by restocking merchandise as needed.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.

Bookseller

Barnes & Noble
09.2018 - 05.2019
  • Assisted customers with book selections and recommendations, enhancing overall shopping experience.
  • Processed sales transactions accurately using POS systems, ensuring efficient checkout operations.
  • Organized and maintained inventory displays, promoting new releases and bestsellers effectively.
  • Engaged in product knowledge training to provide informed assistance to customers.
  • Collaborated with team members to achieve store goals and improve customer satisfaction ratings.
  • Conducted regular stock checks to maintain optimal inventory levels and reduce out-of-stock instances.
  • Resolved customer inquiries and concerns promptly, fostering loyalty and repeat business.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.

Sales Associate

Aerie By American Eagle
06.2017 - 06.2018
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained visual merchandising standards to drive product visibility and customer engagement.
  • Processed transactions efficiently, ensuring accuracy and minimizing discrepancies at checkout.
  • Collaborated with team members to achieve daily sales goals and enhance store performance.
  • Provided product knowledge training to new associates, fostering a knowledgeable sales environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Cashier

McAlister's Deli
01.2017 - 05.2017
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing excellent service and support.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Managed cash drawer, ensuring balanced transactions at the end of shifts.
  • Collaborated with team members to improve workflow during peak hours.
  • Adapted quickly to new procedures and technology in fast-paced environment.

Education

Associates - Science

Johnson County Community College
Overland Park, KS

High School Diploma - General Studies

Broken Arrow High School
Broken Arrow
05.2017

Skills

  • Cleanliness standards
  • Order taking
  • Adaptability to change
  • Espresso preparation
  • Supply ordering
  • Menu memorization
  • Food service
  • Inventory management
  • Conflict handling
  • Team management
  • Drink customization
  • Guest service
  • Food running
  • POS systems
  • Safe food handling
  • Barista training
  • Menu development
  • Latte artistry
  • Time management
  • Problem-solving
  • Team player
  • Friendly and outgoing
  • Multitasking and organization
  • Clear communication
  • Exceptional customer service

Timeline

Lead Barista/Pastry Assistant

The Market at Meadowbrook
07.2023 - Current

Barista/Shift Lead

Dutch Bros
12.2021 - 04.2023

Barista

Starbucks
03.2021 - 06.2023

Cashier/Barista

The French Market
04.2020 - 10.2021

Café Attendant/Barista

Black Dog Coffee
12.2019 - 03.2020

Cashier

Freestyle Poké
05.2019 - 12.2019

Bookseller

Barnes & Noble
09.2018 - 05.2019

Sales Associate

Aerie By American Eagle
06.2017 - 06.2018

Cashier

McAlister's Deli
01.2017 - 05.2017

Associates - Science

Johnson County Community College

High School Diploma - General Studies

Broken Arrow High School

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