High School Diploma -
Clayton Valley Charter High School
Concord
Meghan Andrade
Pittsburg,CA
Education
No Degree - Neuroscience
University of Nevada, Reno
Reynard, NV05-2029
Skills
- Emergency response
- First aid certification
- CPR certification
- Safety compliance
- Customer service skills
- Facility inspection
- Incident reporting
- Excel, Outlook, etc
Accomplishments
- Awarded Defensive MVP in 24, 25
- Second Team All League in Waterpolo 2024
Work History
Lifeguard
City Of Concord, California
Concord, CA
06.2022 - Current
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded swiftly to emergencies, performing first aid and CPR as needed.
- Conducted regular inspections of facilities and equipment for optimal safety standards.
- Guided patrons on water safety rules and proper pool usage.
- Trained new lifeguards on protocols, emergency procedures, and surveillance techniques.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks daily.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Team Member, Front Desk, Computers Team
Urban Air
Concord, CA
12.2024 - 07.2025
- Collaborated with team to execute daily operational tasks efficiently.
- Assisted in maintaining inventory accuracy and organization within the workspace.
- Trained new team members on procedures and safety protocols effectively.
- Implemented process improvements that enhanced workflow efficiency and productivity.
- Monitored equipment functionality, reporting issues for timely resolution.
- Engaged in problem-solving discussions, providing input for operational enhancements.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Worked with Excel, Outlook, and other platforms to ensure customer satisfaction
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Swim Coach Volunteer
Gehringer Park Swim Team
Concord, CA
05.2019 - 08.2024
- Developed individualized training plans to enhance swimmer performance and technique.
- Conducted regular assessments to monitor progress and adjust training strategies accordingly.
- Led daily practice sessions, focusing on skill development and teamwork among swimmers.
- Mentored junior coaches, providing guidance on effective coaching methods and athlete engagement.
- Organized competitive events, promoting team spirit and fostering a positive swim culture.
- Implemented safety protocols to ensure a secure environment for all athletes during practices and meets.
Swim Instructor
American Swim Academy
Walnut Creek, CA
12.2023 - 06.2024
- Instructed diverse groups in swim techniques and safety protocols.
- Developed personalized lesson plans to enhance skill progression.
- Monitored students' progress, providing constructive feedback for improvement.
- Ensured compliance with safety regulations and facility standards.
Certification
- First Aid/CPR Certified