MEGHAN BAKER
Des Moines,WA
Overview
9
9
years of professional experience
Work History
Customer Support Coordinator
Catalyst Workplace Activation
Tukwila, WA
10.2019 - 06.2024
- Foster better customer relations through timely response, processing of orders, clarification of doubts around the offerings.
- Streamlined efficient pricing solutions as well as complete processing of customer orders spanning across quotation submission, procurement process administration, job scheduling and supervision through to project wrap-up tasks including billing arrangements.
- Receives customer purchase orders for placement. Verifies and reviews specifications for accuracy.
- Attached all essential drawings, photos, and materials to work orders as per the manufacturer's instructions for seamless installation.
- Specify if any special equipment or tooling is required to support the project.
- Develop work orders for onsite crew to complete the project.
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
- Expertise in navigating market-specific contracts and processes for GSA, Education and Healthcare sectors.
- Achieved efficient management of substantial order quantities while maintaining exceptional precision.
- Quick learner with a strong aptitude for software.
Leasing Consultant
Thrive
Seattle , WA
12.2018 - 10.2019
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Answered calls and responded to inquiries from various parties, utilizing active listening and open-ended questioning skills to resolve problems.
- Maintained a high customer approval rating through providing dynamic service, exemplary support and interpersonal communication.
- Standardized emails to make job more efficient.
Assistant Manager
Peekay, LLC
Tukwila, WA
5 2017 - 12.2018
- Assisted in the interview and hiring process
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Organized schedules, workflows and shift coverage to meet expected business demands.
Sales Associate
Nordstrom
Tukwila, WA
10.2015 - 05.2017
- Work in a fast paced environment
- Responsible for taking and disposing of sensitive customer information
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Skills
- Attention to Detail
- Time Management
- Staff Development and Training
- Schedule Coordination
- Account Management
- Proficient in Microsoft Office Suite, Outlook, Excel, and Teams
- Strong Verbal and Written Communication
- Diligent Follow Through
- Adaptable and Resilient
- Confidence and Drive
- Honesty and Integrity
Accomplishments
- Team player with flexibility and willingness to jump in and support teammates when needed.
- Strong ability with prioritizing and organizing tasks.
- Known for my excellent work ethic and professionalism as well as my sense of humor and friendly personality.
- Attention to detail when creating work orders to insure a smooth installation from start to finish.
Timeline
Customer Support Coordinator
Catalyst Workplace Activation
10.2019 - 06.2024
Leasing Consultant
Thrive
12.2018 - 10.2019
Sales Associate
Nordstrom
10.2015 - 05.2017
Assistant Manager
Peekay, LLC
5 2017 - 12.2018
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