Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan Barbarita

Columbus,OH

Summary

Organized and reliable customer relations specialist with over 10 years of customer service experience. Skilled in time management, adaptability when faced with new challenges, and problem-solving abilities. Eager to bring a positive attitude, dependability, and professionalism to the administrative team.

Overview

6
6
years of professional experience

Work History

Customer Retention Specialist

Gap Inc
Columbus, OH
08.2024 - Current
  • Provide high-level customer service while resolving complex issues. Promote customer retention by using exceptional interpersonal skills. Keep records of customer interactions or transactions, thoroughly recording details of inquiries.

Account Representative

Capital Drug
Columbus, OH
02.2024 - 08.2024
  • Provide responsive and effective customer support to address client inquiries, concerns, and escalations in a timely manner. Collaborate with internal teams, such as customer service, technical support, and operations, to resolve issues and ensure client satisfaction. Develop and nurture relationships with assigned clients or accounts, serving as the main point of contact for inquiries, requests, and issues.

Credit Analyst

Upstart
Columbus , OH
03.2022 - 12.2023
  • Evaluated the level of risk associated with extending credit to applicants based on their credit history, financial condition, and other relevant considerations. Analyzed financial statements, tax returns, bank statements, and other financial documents to assess the applicants' financial health and the ability to repay debt. Communicated effectively with clients or applicants to clarify information, address concerns, and negotiate terms.

Escalation Specialist

Klarna
Columbus, OH
02.2021 - 03.2022
  • Responsible for managing and resolving customer complaints and issues that have been escalated beyond the front-line customer service team. Conducted thorough investigations into escalated complaints, gathering relevant information, and understanding the root cause of the issue. Interfaced with internal departments to ensure timely resolution of escalated cases. Kept detailed records of the escalated cases, including the nature of the issue, steps taken to resolve it, and any follow-up actions required.

Server

Pins Mechanical
Columbus , OH
04.2019 - 04.2020
  • Responsible for providing excellent customer service while maintaining a clean and organized environment. Demonstrated strong multitasking skills by taking orders, working with a point-of-sale system, and maintaining a positive attitude while working with the team and customers.

Education

Bachelor of Science - Criminology

The Ohio State University
Columbus, OH
07-2020

Skills

  • Customer retention
  • Conflict resolution
  • Time management
  • Problem solving
  • CRM software
  • Policies and procedures adherence

Timeline

Customer Retention Specialist

Gap Inc
08.2024 - Current

Account Representative

Capital Drug
02.2024 - 08.2024

Credit Analyst

Upstart
03.2022 - 12.2023

Escalation Specialist

Klarna
02.2021 - 03.2022

Server

Pins Mechanical
04.2019 - 04.2020

Bachelor of Science - Criminology

The Ohio State University

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