Meghan Berg
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Police Records Clerk
Fayetteville Police Department
09.2022 - Current
- Collaborated with law enforcement personnel to ensure accurate and timely dissemination of information by prioritizing requests for police reports and records.
- Supported court proceedings by accurately preparing subpoenas, summons, and other legal documents as required by law enforcement personnel.
- Facilitated smooth operations during audits by maintaining organized records accessible for review at a moment''s notice.
- Maintained strict confidentiality standards with sensitive information in compliance with federal and state regulations.
- Researched, processed, and completed expungements dsitributed by the court systems. Removal and redaction of data within RMS and Pistol systems and physical files (hard copies).
- Compiled, sorted and filed high volume of documents.
- Generated reports from CAD and RMS systems to track records.
- Used CAD, RMS, Pistol, P2P, and CCops systems to research and access reports, citations, arrests, city ordinances and other records.
- Operated office equipment to scan and copy documents.
- Assisted with typing, data entry, and answering incoming calls as required.
- Resolved discrepancies in record data through thorough research and cross-referencing of related documents.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Interacted with citizens by phone, email, or in-person to provide information.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Assisted detectives with investigations by providing accurate and up-to-date records on suspects, witnesses, and victims.
- Improved interdepartmental communication with other law enforcement agencies regarding shared cases or pertinent information.
- Provided excellent customer service while assisting citizens with obtaining copies of police reports or answering questions about department procedures.
Guest Advocate
Target
09.2020 - 08.2022
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed timely and effective replacement of damaged or missing products.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Proactively addressed long lines by opening additional registers when necessary.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Selected and filled orders from stock to fulfill customer requirements.
- Ensured timely delivery of customer orders by prioritizing tasks and coordinating with other fulfillment personnel.
- Communicated with customers to verify online orders information, fill out appropriate documentation and carry out specified requests.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Collaborated with team members to complete large orders quickly, increasing overall productivity levels.
- Optimized storage space utilization by regularly reorganizing online orders.
- Loaded items into customer vehicles to assist with physical delivery of products ordered online.
Customer Service Representative/Bookkeeper
Shaws Supermarket
07.2014 - 06.2020
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Issued receipts and processed refunds, credits, or exchanges.
- Completed Moneygram and Western Union money transfer transactions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Completed daily sales reports accurately, ensuring proper documentation of transactions and revenue generation.
- Enhanced customer satisfaction by assisting customers with lottery game selections and processing lottery transactions and winnings up to $1,000.
- Reorganized and refilled scratch tickets casings.
- Contributed to increased store revenue through effective cross-selling of other products during lottery interactions.
- Streamlined financial processes by implementing efficient bookkeeping systems for timely data entry and report generation.
- Maintained confidentiality of sensitive financial data, adhering to company policies and industry best practices.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Enhanced the accuracy of financial records by diligently maintaining and updating bookkeeping spreadsheets.
- Maintained and processed invoices, deposits, and money logs.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Tracked expenses and income for business while organizing and maintaining accuracy in total sales.
- Mitigated potential risks by adhering to strict anti-fraud measures, such as monitoring unusual activity patterns or reporting suspicious transactions to supervisors.
- Used POS system to enter transactions, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Internship Student
Massachusetts State Police Crime Lab
01.2020 - 03.2020
- Interned with both the Case Management Unit(CMU) & Crime Scene Services Section(CSSS)
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Sorted and organized files, spreadsheets, and reports.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Scanned in boxed forensic case files into LIMS System.
- Gathered, organized and input information into digital database and Excel spreadsheets for record keeping.
- Assisted in the search of ridge impressions and fingerprints on ballistic evidence after having been placed through yellow dye tests within forensic laboratory.
- Observed and took part in a Fingerprinting course being taught with trainees from the CSSS department.
- Analyzed forensic evidence findings and details of high-profile cases.
- Orchestrated crime scene photography kits for the trainees.
- Observed a presentation on Jeffrey Dahmer by one of the leading officers of the Jeffrey Dahmer case.
- Scanned images of glass slides with latent fingerprints into the computer at different resolutions; to provide better quality copies of evidence to other law enforcement agencies and for record keeping purposes.
- Witnessed trainees being tested on photographing latent fingerprints at a makeshift crime scene.
- Participated in workshops and presentations related to projects to gain knowledge about law enforcement and forensic units.
Education
Bachelor of Science - Forensic Science
Becker College
Worcester, MA05.2020
Associate of Arts - General Studies
Quinsigamond Community College
Worcester, MAHigh School Diploma -
Uxbridge High School
Uxbridge, MA05.2015
Skills
- Recordkeeping skills
- Report Writing
- Customer Service
- Organizational Skills
- Multitasking Abilities
- Time Management
- Data Entry
- Adaptability
- Written and verbal communication
Accomplishments
- Completed Victim Assistance Training (VAT) Online Program in November 2018.
- Bachelor’s Degree in Forensic Science: Criminalistics Concentration
Timeline
Police Records Clerk
Fayetteville Police Department
09.2022 - Current
Guest Advocate
Target
09.2020 - 08.2022
Internship Student
Massachusetts State Police Crime Lab
01.2020 - 03.2020
Customer Service Representative/Bookkeeper
Shaws Supermarket
07.2014 - 06.2020
Bachelor of Science - Forensic Science
Becker College
Associate of Arts - General Studies
Quinsigamond Community College
High School Diploma -
Uxbridge High School
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