Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Fink

Lancaster,OH

Summary

Results-driven and compassionate leader with over 13 years of experience in the Durable Medical Equipment (DME) industry. Proven expertise in referral intake, resupply, and product/payor qualifications, with a strong ability to navigate complex workflows while ensuring customer satisfaction and operational efficiency. Adept at managing fast-paced environments and leading high-performing teams to achieve organizational goals.

As a knowledgeable Director, I have a successful track record of executing strategic initiatives that drive growth, streamline processes, and enhance operational performance. Skilled in cross-functional leadership, project management, and process optimization, I excel at fostering collaborative environments that promote innovation and efficiency. Seeking an opportunity to leverage my DME expertise and leadership skills to make a meaningful impact.

Overview

21
21
years of professional experience

Work History

Director of Intake and Resupply

DASCO Home Medicare Equipment
11.2022 - 02.2025
  • Director of Revenue Recognition is responsible for driving referral and patient orders by overseeing and optimizing the company’s intake and resupply programs
  • This includes leading initiatives that ensure customer service excellence and fostering a collaborative culture
  • The position provides strategic direction for departmental operations, emphasizing resource optimization, performance improvement, and the development of innovative programs to achieve organizational goals
  • This role ensures adherence to payor regulations and industry standards, maintaining excellence in patient care and referral operations

Intake Manager

DASCO Home Medical Equipment
10.2016 - 11.2022
  • The Intake Manager is responsible for the people, processes and systems related to the company’s new referral and customer service, which include order intake, obtaining prior authorizations and required documentation, order processing and related follow-up
  • Manages day-to-day department operations, facilitating the maximization of human resources and automated resources to achieve customer satisfaction, maximize productivity, meet schedule adherence and economic goals

Intake Coordinator Team Lead

DASCO Home Medical Equipment
05.2014 - 10.2016
  • The Team Lead is responsible for the day-to-day leadership of an associate team, including training, coaching, counseling, problem solving, and performance monitoring
  • As an expert on the floor, this position assists the manager with the development and implementation of new processes and procedures
  • As both an individual production associate and a member of the leadership team, the Team Lead represents service excellence through their attitude, behavior and performance

Intake Coordinator

DASCO Home Medical Equipment
08.2012 - 05.2014
  • The Intake Coordinator provides customer service to DASCO’s referrals sources and their claimants/patients
  • This may include activities such as inbound/outbound call handling, verifying insurance coverage, obtaining authorizations, securing and reviewing required documentation, processing orders, completing follow-up and educating referrals and patients on coverage, equipment and supplies

Patient Care Associate

Ohio State University Medical Center
08.2004 - 03.2012
  • The Patient Care Associate is an essential member of the care team of a patient care unit
  • The team provides patient care and supportive services that are directed toward patient care outcomes
  • Patients and their family will experience the benefits of patient focus care from all team members
  • The Patient Care Associate is responsible for providing a variety of direct and indirect patient care activities, such as vital signs, drawing blood, EKG’s, documenting patient records in computer systems and assisting patients with activities of daily living as supervised and directed by the Registered Nurse- Patient Care Coordinator
  • Care is provided in collaboration with the patient, family and other members of the patient focused care
  • Overall responsibilities are to assist the team in meeting patient care needs
  • Responsible for coordinating/gathering all documentation related to the patient chart
  • Responsible for a variety of clerical support services under the direction of the RN-PCC and in collaboration with other members of the patient focused care team
  • Overall responsibilities include processing of orders, verification of forms for accuracy and completeness and dissemination of information on the unit
  • Experience with Microsoft Office, answering a multi-line phone system, and entering data
  • Customer service experience with patients and their families in a healthcare setting
  • Responsible for calculating fractions, decimals and percentages and to read and write medical terminology

Education

State Licensed Nurse’s Aide -

Columbus State Community College
Columbus, Ohio
01.2006

Skills

  • Brightree
  • Epic Systems
  • Parachute
  • Microsoft Office
  • Strategic Development
  • Effective Project Management
  • DME product/payor requirements
  • Adaptable Learner
  • Verbal and written communication
  • Operations management
  • Team management
  • Strategies and goals
  • Employee development
  • Contract and vendor management

Timeline

Director of Intake and Resupply

DASCO Home Medicare Equipment
11.2022 - 02.2025

Intake Manager

DASCO Home Medical Equipment
10.2016 - 11.2022

Intake Coordinator Team Lead

DASCO Home Medical Equipment
05.2014 - 10.2016

Intake Coordinator

DASCO Home Medical Equipment
08.2012 - 05.2014

Patient Care Associate

Ohio State University Medical Center
08.2004 - 03.2012

State Licensed Nurse’s Aide -

Columbus State Community College

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Meghan Fink