Meghan Blake
Olathe,KS
Overview
6
6
years of professional experience
Work History
Admin & Account Assistant
Goodman gravley insurance
Olathe, Kansas
11.2025 - Current
- Handled incoming calls, took messages, and addressed customer inquiries to ensure prompt assistance.
- Managed email correspondence, responding to customer inquiries.
- Processed billing and payments while resolving customer issues to maintain satisfaction.
- Send out reminders to customers for appointments, payment due, cancellations, e-sign notifications, and documentation.
- Collaborate across teams working with banks, mortgage companies, insurance carriers and insureds to resolve issues and answer questions.
- Document each customer interaction and upload documents into AMS -agency management system.
- Process policy changes on customer accounts.
- Customer service and support.
- Communicate clearly and professionally.
- Able to multitask and prioritize responsibilities.
- Utilized critical thinking to address challenges effectively.
- Detail -oriented
- Proficient with Microsoft Office and customer management tools.
- Work independently and as part of a team
- Navigate multiple screens and programs simultaneously. (Word, excel, teams, outlook, customer management program and insurance carrier sites.)
- Receive checks from title companies. Process payment accurately and record all conversation and payment using our Customer management tool (AMS)
Childcare Provider
Wee Workshop Daycare and Preschool
01.2025 - 07.2025
- Developed positive, nurturing classroom environment that enhanced children's learning and growth.
- Conducted regular observations and daily activities to assess each child's developmental progress.
- Engaged with parents to share updates on children's development and address concerns proactively.
- Observed and monitored the behavior of children in order to ensure safety and provide positive guidance.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
Administrative Assistant
State Farm insurance
06.2023 - 01.2024
- Answered incoming calls, emails and texts and assisted customers with inquiries, policies changes and resolving issues.
- Performed various office duties including filing, copying, scanning, and handling mail.
- Assisted with billing questions, payment tracking, and notice preparation.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Home Childcare Provider
Self employed childcare
Olathe, KS
01.2021 - 05.2023
- Supervised children, monitored behavior, and differentiated teaching strategies to support individual learning needs.
- Develop and implement engaging lesson plans for children.
- Documented and monitored children's progress while maintaining organized health and educational files.
- Evaluated children's behavior to identify the need for intervention.
- Reviewed behavioral patterns to recommend suitable intervention approaches.
- Facilitated problem-solving discussions to address children's individual needs.
Dental Lab Technician
Zircon Dental Lab
05.2021 - 11.2021
- Download and organize information and dental orders pertaining to each patient's dental case.
- Demonstrated meticulous attention to detail in all tasks.
- Input scans and rx orders accurately for dental designer's reference.
- Uploading patient files and accurately inputting information regarding each case.
- Conducted quality control checks on dental crowns and bridges to identify imperfections and ensure accuracy.
- Facilitated clear communication to enhance collaboration and understanding among team members.
- Communicate with the dental office and our third-party partners to Communicate the status of each order.
- Milled zirconia crowns and bridges using zirconia, metal, wax, and other materials.
Education
Education (Bachelor's degree) -
MidAmerica Nazarene University
Olathe, KSSkills
- Administrative experience
- Customer service
- Client communication
- Email correspondence
- Phone etiquette
- Payment processing
- Managing patient records
- Records management
- Document processing
- AMS data entry
- Microsoft Office
- Organizational skills
- Attention to detail
- Time management
- Front desk
- Administrative support
Personal Information
- Work Permit: US work authorization
- Visa Status: US work authorization
Timeline
Admin & Account Assistant
Goodman gravley insurance
11.2025 - Current
Childcare Provider
Wee Workshop Daycare and Preschool
01.2025 - 07.2025
Administrative Assistant
State Farm insurance
06.2023 - 01.2024
Dental Lab Technician
Zircon Dental Lab
05.2021 - 11.2021
Home Childcare Provider
Self employed childcare
01.2021 - 05.2023
Education (Bachelor's degree) -
MidAmerica Nazarene University