Meghan Brodeur

Responsible for overseeing day-to-day operations including but not limited to hiring, training, scheduling and supervising employees, inventory control, projection, and maintenance, customer service and problem solving, managing the budget and approving payroll.

During my tenure the store was hit with hurricanes Helene and Milton, sustaining significant damage while the owner was out of town. Prior to the storms, I proactively took steps to minimize damage, including protecting the store front and securing inventory. Effectively dealt with the landlord and various contractors to address clean-up and renovations. Filed all necessary paperwork with insurance company.

Sourcing and procuring appropriate products, setting pricing, inventory management, customer service, coordinating and tracking sales across platforms such as eBay and Etsy, using SEO strategies to enhance sales, built a retail website using Shopify.

Trained and supervised new staff, delivered seamless service during high-volume events, enhanced customer experience and created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations, developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.

Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations, utilized strong multitasking abilities to manage multiple orders simultaneously while maintaining a calm demeanor under pressure, and delivered exceptional service by attentively engaging with VIP clients and anticipating their needs.