Meghan Brooks
Rapid City,MI
Summary
Dynamic professional with a proven track record at Charlevoix Auto, excelling in customer service expertise and automotive industry experience. Skilled in coordinating schedules and processing warranties, I consistently exceeded service goals by leveraging strong organization and effective communication. Achieved significant improvements in customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Service Writer
Charlevoix Auto
Charlevoix, MI
05.2022 - 01.2024
- Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees.
- Discussed options with customers, helping each make optimal choices for individual needs.
- Prepared daily reports summarizing hours worked by each technician as well as total sales figures.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Scheduled and coordinated work for many customers each day in fast-paced setting.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Communicated repair information to customers in a professional manner.
BDC Representative
Serra Traverse City
Traverse City, MI
04.2020 - 05.2022
- Provided support to other BDC representatives as needed.
- Analyzed customer feedback to identify areas of improvement within BDC operations.
- Generated reports on sales activities as needed for management review.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained an organized filing system for customer records and documents.
Receptionist
Williams Chevrolet
Traverse City, MI
03.2018 - 04.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Updated and recorded customer or client information to maintain accounts.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Managed company database and ensured the accuracy of contact information.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Some College (No Degree) - Business Administration
Charles Stewart Mott Community College
Flint, MISkills
- Status reports maintenance
- Schedules coordination
- Warranty processing
- Invoice verification
- Technician tracking
- Automotive industry experience
- Cost estimates
- Processing warranties
- Service upsells
- Work order processing
- Coordinating schedules
- Estimating
- Schedule coordination
- Communicating with clients
- Customer service expertise
- Appointment scheduling
- Strong organization
Timeline
Service Writer
Charlevoix Auto
05.2022 - 01.2024
BDC Representative
Serra Traverse City
04.2020 - 05.2022
Receptionist
Williams Chevrolet
03.2018 - 04.2020
Some College (No Degree) - Business Administration
Charles Stewart Mott Community College
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