Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Chambers

Massapequa

Summary

Accomplished professional with a proven track record at PSEG LI, enhancing office efficiency and customer satisfaction through expert organizational skills and exceptional customer service. Excelled in roles requiring attention to detail and multitasking, significantly contributing to company goals and improved client relations. Skilled in data entry and verbal communication, consistently exceeding performance expectations.

Overview

18
18
years of professional experience

Work History

Senior Office Support Clerk

PSEG Long Island
03.2019 - Current
  • Streamlined office processes by implementing efficient filing systems and organizational techniques.
  • Maintained open lines of communication with clients and vendors, fostering strong relationships built on professionalism and trust.
  • Ensured timely completion of projects with meticulous proofreading and editing of documents for accuracy and clarity.
  • Contributed to the achievement of company goals by consistently meeting and exceeding performance expectations in all assigned tasks.
  • Input data into spreadsheets and databases.

Customer Service Representative

PSEG Long Island
03.2015 - 03.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Back Office Billing

PSEG Long Island
03.2014 - 03.2015
  • Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
  • Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.


Telephone Collections Representative

National Grid USA
03.2007 - 03.2014
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
  • Handled outbound and inbound calls daily with goal of collecting owed debt.
  • Processed payments and applied to customer balances.

Education

Associate of Arts -

Nassau Community College
Garden City, NY

Skills

  • Verbal communication
  • Reception duties
  • Scheduling appointments
  • Filing systems
  • Data entry proficiency
  • Customer service
  • Attention to detail
  • Organizational skills
  • Reliability
  • Multitasking

Timeline

Senior Office Support Clerk

PSEG Long Island
03.2019 - Current

Customer Service Representative

PSEG Long Island
03.2015 - 03.2019

Back Office Billing

PSEG Long Island
03.2014 - 03.2015

Telephone Collections Representative

National Grid USA
03.2007 - 03.2014

Associate of Arts -

Nassau Community College

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Meghan Chambers