Meghan Clayton

• Project-manage multiple enterprise-level implementations from start to end
• Collaborate internally with Sales, Account Management, and internal project partners to ensure the project remains on target.
• Provide feedback to engineering and product leads to advocate for platform improvements that align with client needs and industry trends.
• Empowered clients with best practices and resources to maximize product adoption and client retention.
• Meet weekly with clients to review project status, complete project milestones and be a resource for product questions

• Partnered directly with implementation consultants and leadership on technical issues
• Audited wage and tax audits to ensure compliance and proper filings
• Served as a subject matter expert on the product, and a resource for the team when faced with complexities during implementation.
• Identified and created workshops to enable consultants with the knowledge to implement the product across different industries.
• Assisted leadership with de-escalations as a technical resource.

• Similar responsibilities as Consultant II; as a III, I was trusted with higher-value customers and clients with increased industry complexities.

• Utilize my knowledge of payroll to balance each client’s year-to-date and quarter-to-date liabilities in order to produce accurate quarter-end and year-end reporting.
• Provide a smooth transition for clients transitioning from other HCM companies.
• Assist in complex data migration, mapping, and validation, ensuring accuracy throughout the process.
• Partner with clients to discover their business needs and expectations, to ensure optimal utilization of the system.
• Manage multiple implementations and ensure each project remains on target
• Troubleshoot and resolve any implementation-related items.

• Partnered with clients to understand their business needs and implemented the

appropriate solution using extensive knowledge on ADP solution and payroll processing.

• Collaborated with team members to drive a successful implementation in order to exceed clients' expectations.

• Mentored new hires to provide on-the-job training and knowledge sharing to assist in their learning and development.

• Utilized time management and project management skills to excel in my role and meet 100% of my monthly forecast.