Meghan Conroy
Okeechobee,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Life and Personal Lines Insurance Agent
Lawrence Insurance Agency
Okeechobee, FL
07.2023 - Current
- Provided advice regarding personal lines policies such as homeowners, auto, boat, life, health, disability and long-term care insurance policies.
- Reviewed applications for accuracy prior to submitting them for approval.
- Created marketing materials such as brochures, flyers and presentations to promote products.
- Developed relationships with existing clients and identified potential new customers through networking activities.
- Maintained up-to-date knowledge of changes in laws governing the industry and regulations affecting personal lines insurance products.
- Monitored renewal dates of existing policies and contacted clients before expiration date.
- Explained policy details to clients and answered questions related to coverage.
- Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
- Built and maintained strong relationships with clients through regular follow-ups and excellent customer service.
School Secretary
Okeechobee County School Board
Okeechobee, FL
01.2018 - 01.2023
- Organized meetings with faculty members and students.
- Resolved issues with parents using active listening skills to de-escalate difficult situations.
- Communicated with parents, teachers and members of public with patient demeanor.
- Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion.
- Assisted parents seeking homework assignments for absent children.
- Handled confidential information regarding students carefully and with discretion.
- Greeted visitors and answered phone calls, providing information to parents and staff members.
- Provided administrative support to the principal, teachers, and other school personnel.
- Scanned documents into digital format for easy storage or retrieval when needed.
- Scheduled appointments for faculty members and administrators.
- Prepared letters, memos, agendas, newsletters, reports and other documents for distribution.
- Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs.
- Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients.
- Provided assistance with special projects or assignments as needed.
Licensed Customer Service Representative
Murray Insurance Services
Okeechobee, FL
01.2016 - 01.2017
- Performed administrative duties such as filing, scanning, faxing, copying documents.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Developed strong relationships with clients by providing exceptional customer service.
- Researched relevant policy information to answer customer questions.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Facilitated payment processing for premium payments and renewals.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Verified accuracy of customer data entered into the system.
- Actively participated in training sessions to stay up-to-date on changes in regulations related to insurance policies.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Greeted customers and provided prompt, courteous service.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Maintained accurate records of customer interactions and transactions.
- Compiled and maintained accurate records of customer policies, transactions, and correspondence.
- Resolved billing disputes and processed payments and refunds as required.
Drug Lab Technician
St Lucie County Drug Screening Lab
Okeechobee, FL
01.2012 - 01.2016
- Created reports summarizing drug testing results for management review.
- Investigated any discrepancies in test results or chain of custody documentation.
- Organized and maintained records of test results in accordance with applicable regulations.
- Maintained confidentiality of sensitive information pertaining to employee drug test results.
- Assisted in the development of policies and procedures related to drug testing.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Conducted drug screening tests using urine, hair, and breath samples according to established protocols.
- Conducted quality assurance checks on equipment used for administering tests.
- Analyzed specimens for drugs or alcohol in accordance with established standards.
- Managed the disposal of hazardous materials associated with specimen collections.
- Ensured compliance with federal regulations concerning employee drug testing programs.
- Trained new staff members on proper techniques for collecting specimens for analysis.
- Administered pre-employment, random, post-accident, reasonable suspicion, return-to-duty, follow-up, and other types of drug tests as required by company policy or law.
- Managed inventory of supplies needed for daily operations.
- Documented all activities related to specimen collection, processing, and reporting of results.
- Reviewed chain of custody documents prior to specimen collection process.
- Assisted with the preparation of grant applications seeking funding for new initiatives related to substance abuse prevention programs.
Education
High School Diploma -
Okeechobee High School
Okeechobee, FL06-2009
Some College (No Degree) - Medical Billing And Coding
DeVry University
trueSkills
- Office managing skill
- Computer Literate
- Answering Phones and Making Appointments
- Greet Parents, Students, and Staff
- Organizing and Creating Records: Filing, Scanning, etc
- Responsible for School wide payroll
- Invoicing and Billing Matters
- Work one on one with clients
- Bank deposits and mail
- Keeping a clean and sanitary office
- Records Maintenance
- Customer Account Review
- Attention to Detail
- Problem-solving aptitude
- Time Management
- Goal Setting
- Adaptability
- Excellent Communication
- Professionalism
References
References available upon request.
Timeline
Life and Personal Lines Insurance Agent
Lawrence Insurance Agency
07.2023 - Current
School Secretary
Okeechobee County School Board
01.2018 - 01.2023
Licensed Customer Service Representative
Murray Insurance Services
01.2016 - 01.2017
Drug Lab Technician
St Lucie County Drug Screening Lab
01.2012 - 01.2016
High School Diploma -
Okeechobee High School
Some College (No Degree) - Medical Billing And Coding
DeVry University
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