Overview
Work History
Education
Timeline
Generic

Meghan Cowan

Pittsburgh,PA

Overview

4
4
years of professional experience

Work History

Bar Supervisor

Treesdale Gold & Country Club
03.2023 - Current
  • Completed bar opening and closing procedures.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Senior Technical Advisor

Apple
08.2021 - 03.2023
  • Provide expert technical support to customers regarding Apple products, troubleshooting issues related to hardware, software, and services.
  • Collaborate cross-functionally with engineering, product management, and quality assurance teams to communicate customer feedback and contribute to product improvement.
  • Act as a subject matter expert, assisting in the development of support documentation, knowledge base articles, and internal training materials.
  • Lead a team of technical advisors, conducting training sessions and mentoring junior staff to ensure consistent and high-quality customer service.

User Studies Operations

Apple
06.2022 - 11.2022
  • Developed Python scripts to systematically collect and rectify inconsistencies within user data, streamlining data integrity processes.
  • Produced concise and informative weekly reports synthesizing key findings and insights derived from the analysis.
  • Utilized graph-based analysis of user data to assess and enhance usability metrics.

Sales Specialist

Apple
08.2019 - 07.2020
  • Engage with customers in a consultative manner, providing in-depth knowledge of Apple products and services to meet their individual needs.
  • Drive sales and meet or exceed established targets by recommending appropriate products, accessories, and services to enhance the customer experience.
  • Collaborate with team members to maintain a visually appealing and organized sales floor, ensuring an inviting and seamless customer experience.

Education

Bachelor of Arts - Computer Science

Indiana University of Pennsylvania
Indiana, PA
12.2017

Timeline

Bar Supervisor

Treesdale Gold & Country Club
03.2023 - Current

User Studies Operations

Apple
06.2022 - 11.2022

Senior Technical Advisor

Apple
08.2021 - 03.2023

Sales Specialist

Apple
08.2019 - 07.2020

Bachelor of Arts - Computer Science

Indiana University of Pennsylvania

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Meghan Cowan