Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan Crabtree

Cape Coral

Summary

Dynamic customer service professional with a proven track record at Alta Resources, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through empathetic communication and effective complaint handling. Adept at utilizing computer proficiency to streamline processes, fostering loyalty and repeat business.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting objectives.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Alta Resources
11.2022 - 10.2023
  • Assisted customers by answering inquiries and resolving issues promptly.
  • Learned company products and services to provide accurate information to clients.
  • Collaborated with team members to improve service delivery processes.
  • Adapted quickly to new software tools for customer management and support.
  • Documented customer interactions in system for future reference and follow-up.
  • Participated in training sessions to develop product knowledge and service skills.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Assistant Manager

EmOcean
02.2020 - 09.2022
  • Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
  • Coordinated customer service efforts, resolving issues and maintaining high satisfaction levels.
  • Maintained updated knowledge of product offerings, assisting customers with informed recommendations.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.

Customer Service Associate

Second Act Thrift Store
03.2018 - 02.2020
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Fostered positive team environment, contributing to higher staff retention rates.
  • Identified upselling and cross-selling opportunities, contributing to increased sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

Hotel And Restaurant Management - Hospitality Administration And Management

Marshall University
Huntington, WV
05-2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Computer proficiency
  • Complaint handling

Timeline

Customer Service Representative

Alta Resources
11.2022 - 10.2023

Assistant Manager

EmOcean
02.2020 - 09.2022

Customer Service Associate

Second Act Thrift Store
03.2018 - 02.2020

Hotel And Restaurant Management - Hospitality Administration And Management

Marshall University

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