Meghan Cunnius
Islip
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retina Operations Manager for New York State
Sight MD
08.2020 - 10.2025
- Streamlined operational processes to enhance efficiency and reduce delays.
- Implemented inventory management systems, improving stock accuracy and availability.
- Led cross-functional teams in executing strategic initiatives for operational improvements.
- Trained new staff on standard operating procedures, ensuring compliance and consistency.
- Streamlined onboarding processes for physicians
Retina Department Supervisor
Sight MD
11.2019 - 08.2020
- Supervised daily operations to ensure efficiency and compliance with organizational standards.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced workflow and reduced turnaround times.
- Coordinated scheduling and resource allocation to optimize departmental performance.
- Developed training materials to enhance staff knowledge of systems and protocols.
- Facilitated communication between departments to streamline project execution and resolve issues.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 19 employees, delegated tasks and held each employee accountable for completing assignments.
Lead Medical Scribe
Sight MD
05.2017 - 11.2019
- Documented patient encounters accurately, ensuring comprehensive medical records for physician review.
- Assisted healthcare providers in navigating electronic health record (EHR) systems efficiently.
- Collaborated with clinical teams to optimize workflow and improve patient data management processes.
- Trained new scribes on documentation protocols and best practices for accuracy and efficiency.
- Implemented feedback mechanisms to refine scribing processes and elevate service quality.
- Served as a reliable resource for medical staff on EHR best practices, providing guidance when needed to optimize system use and enhance productivity.
- Supported physicians'' decision-making process through meticulous organization of lab results, imaging studies, and consultation notes within the EHR.
- Operated advanced diagnostic equipment, including OCT and fluorescein angiography, ensuring accurate results.
Prior Authorization Specialist
Sight MD
02.2016 - 05.2017
- Processed prior authorization requests efficiently, ensuring compliance with insurance guidelines.
- Collaborated with healthcare providers to gather necessary documentation for approvals.
- Utilized electronic health record systems to track and manage authorization workflows.
- Communicated effectively with patients regarding authorization status and requirements.
- Resolved issues related to denied authorizations through diligent follow-up and negotiation.
- Assisted in training new staff on procedures and system navigation for prior authorization processes.
- Monitored turnaround times for authorizations, contributing to improved response rates.
- Maintained accurate records of all authorization activities in compliance with regulatory standards.
- Maintained thorough knowledge of insurance plan requirements, facilitating accurate and timely completion of authorization forms.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies.
- Tracked referral submission during facilitation of prior authorization issuance.
- Managed a high volume of incoming calls, maintaining professionalism while effectively addressing the needs of callers seeking assistance with prior authorizations.
Front Desk Receptionist
Sight MD
11.2015 - 02.2016
- Greeted and assisted visitors, providing a welcoming atmosphere.
- Managed phone calls and directed inquiries to appropriate departments.
- Scheduled appointments and maintained accurate calendar records for staff.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Organized and maintained files and records to ensure up-to-date documentation.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided basic technical support for front office equipment, minimizing downtime.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
Bachelor of Science - Healthcare Administration
St. Joseph's University
Patchogue, NY06-2017
Skills
- Leadership & Team Management
- Operations & Project Management
- Process Optimization
- Inventory Management
- Problem Solving & Time Management
Accomplishments
- Promoted to Retina Operations Manager of New York after 5 years with the company.
- Streamlined injection inventory by introducing PODIS for inventory management of retina injectables.
- Supervised team of 43 staff members.
Certification
- Certified Patient Service Specialist, Sight MD
- Certified Ophthalmic Scribe, JCAHPO
Languages
Spanish
Professional Working
Timeline
Retina Operations Manager for New York State
Sight MD
08.2020 - 10.2025
Retina Department Supervisor
Sight MD
11.2019 - 08.2020
Lead Medical Scribe
Sight MD
05.2017 - 11.2019
Prior Authorization Specialist
Sight MD
02.2016 - 05.2017
Front Desk Receptionist
Sight MD
11.2015 - 02.2016
Bachelor of Science - Healthcare Administration
St. Joseph's University
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