Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Olive Garden by leveraging my calm demeanor and effective communication skills. As a Medical Microbiology Teaching Assistant at San Joaquin Delta College, I adeptly graded assignments and ensured clarity in student-professor communications, demonstrating my strong attention to detail and collaborative teamwork abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Microbiology Teaching Assistant
San Joaquin Delta College
08.2023 - Current
Grade lab assignments
Communicate with the professor about student's assignments
Host
Olive Garden
03.2022 - Current
Handle high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Answer customer questions about hours, seating, and menu information.
Support servers, food runners, and bussers with keeping the dining area ready for every guest.
Contribute to team success through effective communication and cooperation with coworkers and management.
Monitor seating areas and check restrooms regularly to keep them spotless.
Summer Camp Counselor Volunteer
St. Luke's Elementary School
06.2018 - 06.2019
Implemented safety protocols during activities to minimize risk of injury while maintaining an enjoyable atmosphere.
Led groups of children safely through variety of camp activities.
Coordinated special events such as talent shows or themed days to provide memorable experiences for campers.
Promoted a positive camp environment through clear communication, active listening, and conflict resolution techniques.
Enhanced camper experience by developing and implementing creative and engaging activities.
Assisted camp directors in improving programming for increased camper satisfaction and retention.
Kept athletic and games equipment and facilities organized and maintained.
Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.