Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan Dedo

Irwin

Summary

Dedicated professional with experience as a Beauty Customer Service Advisor at Sephora, excelling in client relations and problem resolution. Proven ability to provide exceptional customer service while leveraging critical thinking and active listening skills. Committed to enhancing client experiences and ensuring compliance with company standards. Skilled in data entry and scheduling.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

1
1
year of professional experience

Work History

Home Health Aide

Family
08.2024 - 03.2025

Caregiver for Family Member -

  • Assisted with personal care such as daily dressing, bathing and use of the bathroom.
  • Provided transportation to and from doctor appointments, assisted with completion of medical forms, and provided explanation of information from the doctor.
  • Medication administration - provided accurate medicine distribution on schedule, and watched for side effects.
  • Assisted with wound care by cleaning and dressing the wound according to doctor's instructions.
  • Provided assistance with meals and companionship.



Reset Team Member

Walmart
03.2024 - 08.2024
  • Unload new inventory and load old inventory into shipping containers.
  • Built shelving and other store fixtures according to schematics.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly, and accurately without any accidents.

Beauty Customer Service Advisor

Sephora in Kohls Department Store
10.2023 - 03.2024
  • Exceeding sales target
  • Ensuring compliance with company standards,
  • Providing exceptional client service
  • Contributing to a positive store environment
  • Providing personalized and knowledgeable beauty consultations.
  • Exceeding client expectations and ensuring a positive shopping experience.

Resolving client issues and concerns effectively.

Maintaining a clean, organized, and visually appealing store environment.
Ensuring compliance with company policies and procedures.
Participating in inventory management and loss prevention Sephora's client service model and sales strategies.

  • Understanding and addressing client needs and preferences.
  • Recommending products and services based on client needs and preferences.

Education

High School Diploma -

Hempfield
Greensburg, PA
06-2023

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Safety procedures
  • Emotional support
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Call center experience
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Scheduling

Timeline

Home Health Aide

Family
08.2024 - 03.2025

Reset Team Member

Walmart
03.2024 - 08.2024

Beauty Customer Service Advisor

Sephora in Kohls Department Store
10.2023 - 03.2024

High School Diploma -

Hempfield
Meghan Dedo