In this role, I was responsible for sales for T-Mobile. Customers would initiate calls, and I assisted them by addressing their inquiries and identifying their needs and preferences within the telecommunications sector.
I facilitated the creation of new accounts and the addition of lines to existing accounts.
My primary objective was to ensure that customers felt comfortable and confident in transitioning to a new carrier.
I achieved this by demonstrating exceptional customer service, which emphasized active listening and a strong understanding of their requirements.
Personalizing the interaction and addressing the customers' concerns were of paramount importance in my approach.
Front Desk Agent
Davenport Hotel
Spokane, WA
03.2024 - 09.2024
My assignments through the day were answering phone calls and greeting guests that come in for check in, check outs or answer any questions they may have had.
When a guest would call or approach the front desk I would answer questions they may have regarding the hotel, events inside the hotel and outside the hotel or complete their request for housekeeping needs.
I was also in charge of a daily checklist to help make sure the front desk ran smoothly through the day and for the next shift coming in.
During check ins I confirmed the guest identity matched the reservation and collected a form of payment to have on file during our stay.
During check out I processed the payment after confirming all charges to the card are correct and resolved any issues that may have come up.
Order Processor/ Stock Check
Diesel Power Product
Spokane Valley, WA
07.2023 - 03.2024
My assignment throughout the day is to go through customers' orders and determine whether I can ship from our location, direct from the manufacturer, or our partner company.
While doing this I am looking for who has the best price and who will get the part to the customer the fastest.
For stock check I am in charge of keeping track of all the parts that are on backorder.
I communicate with the manufacturer to figure out when the part will be back in stock.
While tracking these parts I'm also in charge of noting the site that the part is on backorder and/or when it will be back in stock or when the part might ship.
Residential coordinator/ Admin Assistant
Spokane Roofing Company
Liberty Lake, WA
07.2022 - 07.2023
My day to day work I handled Residential Projects from start to finish, which includes taking in new leads, setting them up with the sales rep, creating estimates, and following up with customers.
I also Coordinated with subcontractors for the Reroofs and all other needs like interior repairs, gutters, etc.
I was also in charge of handling both commercial and residential insurance claims with inspection, negotiation pricing, and collecting Depreciation after the project was completed.
I also answered the phone, worked up proposals, and helped around in other departments when needed.
Receptionist/ Escrow Processor
WFG National Title Company
Spokane Valley, WA
07.2021 - 07.2022
My assignments through the day were answering phone calls and greeting clients that come in for signings or various other needs.
When answering phone calls I helped clients with questions or get them to the right person.
I also help open escrow with ordering sewer summaries, looking up ULID, helping with Lender info, opening packages and payoffs.
Mortgage Admin Assistant Temp
ManPower
Spokane Valley, WA
11.2020 - 06.2021
My Duties include doing full file order outs including OFAC, appraisals, and more.
My top priorities are making sure the loan is ready to go to processing, ordering everything needed for the file and to finish the file as quickly and efficiently as possible.
My main goal doing the work day is staying organized, being fast and staying on top of all my work.