Meghan DeLong
Summary
To leverage 15+ years of expertise in the Property Management industry to contribute to a dynamic organization, optimizing operations, enhancing experiences, and driving profitability. Using transferable skills, strategic planning, team leadership, and software proficiency to deliver exceptional results and achieve the company's goals while maintaining the highest levels of customer satisfaction.
Overview
24
24
years of professional experience
Work History
Director of Hospitality
Stay Redamo
08.2022 - 08.2023
- Software & Product Knowledge
- Sales and Marketing Tactics
- Liaison & Coordination
- Director of Hospitality Stay Redamo Vacation Rentals, - Hybrid Remote
- Led strategic planning initiatives, translating long-term goals into actionable plans
- Managed entire rental process from start to finish, including responding to inquiries, booking reservations, and coordinating check-in/check-out, resulting in 94% occupancy rate and 10% increase in revenue
- Cultivated collaborative, high-performing team environment to ensure superior guest services
- Oversaw daily operations, optimizing efficiency and productivity
- Collaborated closely with finance team to enhance profitability and cost optimization resulting in15% reduction in expenses while maintaining high property standards
- Developed automated (report card) in Google Sheets of OTA platforms KPI's for executive leadership
- Liaison between vacation rental homeowners / investors and the City of New Orleans in an ongoing battle to ban short term rentals.
Consultant – Onboarding Specialist
02.2022 - 07.2023
- Remote
- Owned and managed customer relationships from point of sale through successful onboarding
- Conducted educational overviews, pieces of training, and QA sessions with customers to drive adaptation of all key stakeholders within customers organization
- Managed customers implementation, training schedule, and timeline toward seeing value
- Worked with sales, operations, and support teams to ensure that each piece of the journey meets customer expectations
- Captured customers feedback and provided to internal team, ensuring resolution of any customer facing issues.
Operations Manager
Florida Vacation Connection
03.2020 - 01.2022
- Managed comprehensive operations team, overseeing housekeeping, maintenance, and external vendors
- Supervised team of reservationists and led marketing efforts for diverse portfolio of over 100 vacation rental properties
- Managed budgets for rental properties, optimizing expenses and achieving15% reduction in costs while maintaining high-quality services
- Implemented guest review monitoring system and responded promptly to feedback, resulting in 90% positive review rating and increase in bookings by 15%, for six resorts on Longboat Key, FL.
- Developed and executed strategies to maximize rental income, resulting in 25% increase in revenue and improvement in overall property performance
- Successfully trained and managed guest service agents, housekeeping, and maintenance staff
- Acted as key liaison between unit owners/investors and Property Management Company
- Managed budget planning, P&L, and payroll responsibilities.
Resorts Manager
RVA
07.2019 - 03.2020
- Served as Operations Manager for six resorts on Longboat Key, FL
- Developed and executed strategies to maximize rental income, resulting in 25% increase in revenue and 10% improvement in overall property performance.
- Successfully trained and managed guest service agents, housekeeping, and maintenance staff.
- Acted as key liaison between unit owners/investors and Property Management Company.
- Managed budget planning, P&L, and payroll responsibilities.
Consultant
04.2018 - 08.2019
- Provided comprehensive consulting services across various facets of Real Estate and vacation rental industry, including marketing, sales, copywriting, security, and general business operations
- Offered expertise on local rental regulations, HOA procedures, and tax reporting
- Conducted market research, prepared comparables, and proformas for prospective listings as well as for investors looking to purchase.
Vacation Rental Manager / Realtor
Island Dreams Realty, Anna
07.2014 - 06.2018
- Managed reservations, housekeeping, and maintenance staff for vacation rental company serving Anna Maria Island
- Developed and implemented comprehensive marketing campaign for rental properties, resulting in increase in bookings and 20% increase in rental income within first year
- Oversaw day-to-day operations, including scheduling, financial management, and owner relationship management
- Played pivotal role in business growth through new owner acquisitions
- Listing and buyers Real Estate Agent.
Marketing & Advertising, Anna
09.2013 - 07.2014
- Collaborated with Sales, Rental, and Property
- Management departments to maintain consistent branding
- Analyzed and reported on effectiveness of advertising campaigns, identifying areas for improvement, and implementing changes that resulted in 15% increase in click-through rates
- Managed content, copy, and photography for online platforms, optimizing company's online presence
- Orchestrated special events, corporate meetings, and community forums
- Excellent communication skills, both verbal and written
- Worked flexible hours across night, weekend, and holiday shifts
Media and Content Coordinator
Naples Florida Vacation
06.2009 - 08.2013
- Engaged potential visitors, nurtured repeat customer relationships, and built brand awareness through social media and content creation
- Provided copy for print communication/marketing materials
- Maintained partner websites with detailed property information and availability calendars
- Authored engaging blog posts on various Naples area topics.
- Spearheaded social media campaigns, increasing brand awareness and driving user engagement
- Maintained consistent brand voice across all content channels by adhering to established guidelines
- Monitored competitor activity to identify gaps in our content offerings and develop targeted strategies for growth opportunities
Public Relations Specialist
Comcast
04.2007 - 10.2008
- Developed strategic objectives and priorities in collaboration with executive team to shape corporate positioning and reputation management.
Public Relations Manager
Bright House Networks
06.1999 - 03.2007
- Orchestrated public relations programs, includingcommunity events, volunteer projects, sponsorshipagreements, and marketing material production.
Swim Coach, Instructor
Manatee Family YMCA
11.2000 - 07.2006
Education
BA - Business AdministrationKey SkillsStrategic Planning
University of South Florida
Tampa, FLSkills
Daily Operations Management
Timeline
Director of Hospitality
Stay Redamo
08.2022 - 08.2023
Consultant – Onboarding Specialist
02.2022 - 07.2023
Operations Manager
Florida Vacation Connection
03.2020 - 01.2022
Resorts Manager
RVA
07.2019 - 03.2020
Consultant
04.2018 - 08.2019
Vacation Rental Manager / Realtor
Island Dreams Realty, Anna
07.2014 - 06.2018
Marketing & Advertising, Anna
09.2013 - 07.2014
Media and Content Coordinator
Naples Florida Vacation
06.2009 - 08.2013
Public Relations Specialist
Comcast
04.2007 - 10.2008
Swim Coach, Instructor
Manatee Family YMCA
11.2000 - 07.2006
Public Relations Manager
Bright House Networks
06.1999 - 03.2007
BA - Business AdministrationKey SkillsStrategic Planning
University of South Florida