Meghan DeLuca
North Adams,MA
Summary
MA College of Liberal Arts graduate with experience in health care, business development, data entry, and professional recruiting. Relevant experience in leadership roles, as well as digital marketing, B2B and B2C coordination, contract negotiation, and customer-service. Seeking opportunities to continue to develop skills in Human Resources, Account and Business management, Recruitment, and Operations to drive company value and provide high level quality services. Influential Recruitment and Business Development Manager with a record of success managing administrative challenges and helping great company succeed. Hands-on professional with capabilities in business office operations. Recognized for dynamic work ethic and team player attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Public Safety Clerk
City Of North Adams - NAPD
04.2023 - Current
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Offered technical support and troubleshot issues to enhance office productivity.
- Leveraged individual strengths of staff members to increase productivity and accomplish daily tasks.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Created dynamic graphics and pieces to increase website and social media traffic.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Works effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Passionate about learning and committed to continual improvement.
- Inspected worksites, practices, and gear for compliance with established safety standards
Recruitment & Business Development Manager
Lyle Healthcare Staffing, LLC
03.2022 - Current
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential candidates via telephone, email, and various recruitment portals (Indeed, LinkedIn, ZipRecruiter, etc.)
- Established relationships with key decision-makers within Client's organizations to promote growth and retention.
- Performed client research and identified opportunities for account growth and market expansion.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent communication and experience.
Sr. Contact Tracer & Vaccine Specialist
AMN HealthCare/CT Dept of Public Health
08.2020 - 05.2021
- Responsible for communicating positive test results with CT residents on behalf of the Department of Public Health
- Use various online platforms to take incoming and outgoing phone calls
- Responsible for obtaining PHI to send over to vaccine administration sites
- Schedule and register residents for vaccine appointments
- Examine resident's symptoms vs
- Isolation guidelines, communicate correct actions with the resident(s)
- Provided support and effective collaboration for patient safety during covid-19 pandemic
- Maintain accurate documentation on every Resident
- This includes but not limited to: Collection of demographics and personal information, Previous illness and vaccine history, Quarantine/Isolation Start Dates, Screening of patients for symptoms daily, symptom onset date, Connect residents with Community Resource Coordination if they're in need of resources
- Provides professional financial recommendations
- Maintains strictest confidentiality; follows all HIPAA guidelines/regulations
- Performs miscellaneous job-related duties as assigned: Small Group Trainings & Individual Spot Checking, New Employee Onboarding, Voicemail Distributions.
- Performed record keeping by logging client information within secure contact-tracing software.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
Healthcare Recruiter/Executive Assistant
Barton Associates, Inc
05.2019 - 03.2020
- Established Human Resource processes by creating Standard Operating Procedures (SOP) for field staff which included: workflows, standard forms, roles and responsibilities
- Identified new sources of talent through creating an online presence on multiple social media platforms
- Responsible for initial interview scheduling and screening of field staff
- Ensure the timely completion of the on-boarding processes and new hire orientation, including verification of all New Hire paperwork (License, SSN, Passport, W4, I9 documentation and filing)
- Performed various functions including background checks, client surveys, payroll, and commission processing
- Conducted client interviews to ensure high levels of customer satisfaction and documented responses and identified / implemented processes improvements
- Documented client and staff complaints while investigating and determining solutions
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Mentorship Program Completed 12/2019: Building daily plans, goal setting, conflict resolution, explaining metric goals, maintaining production standards with a team, meeting a team 'budget,' recruiting for your team, understanding company and business policies
- Lead Recruiter Training Completed 12/2019: Negotiating bill rates with client to ensure the maximum markup for company profit, Vetting out appropriate candidates for jobs.
Education
MBA - Healthcare Business Administration
Southern New Hampshire University
Manchester, NH10.2024
Bachelor of Arts, Interdisciplinary Studies -
Massachusetts College of Liberal Arts
North Adams, MA05.2019
Skills
- Google Office Suites
- Conflict Resolution
- Recruitment/Talent Sourcing
- Onboarding/Identity Verifications
- Event Planning
- Contract Negotiation Expertise
- Office Operations
- Lead Identification and Generation
- Document Organization
- PowerPoint Presentations
- Privacy and Confidentiality
- Government Forms
Certification
09/2020, Present, Johns Hopkins Hospital, Contact Tracing
Pre Professional Experience
- 01/2019, 05/2019, Motorhead Media - Internet Brands, Membership Retention, Digital Media Management, North Adams, MA
- 07/2017, 03/2019, Crisp by Hot Tomatoes, Assistant On-Site Manager, Williamstown, MA
Provided strong leadership and effective collaboration with multiple managers, trained new employees on department operations / procedures, Responsibilities included but were not limited to: Order and maintain proper inventory levels, excellent customer service, respond to and resolve customer complaints, and scheduling for 5-7 person team
- 07/2011, 01/2019, Berkshire Family YMCA, Receptionist / Swim Instructor, North Adams, MA
Timeline
Public Safety Clerk
City Of North Adams - NAPD
04.2023 - Current
Recruitment & Business Development Manager
Lyle Healthcare Staffing, LLC
03.2022 - Current
Sr. Contact Tracer & Vaccine Specialist
AMN HealthCare/CT Dept of Public Health
08.2020 - 05.2021
Healthcare Recruiter/Executive Assistant
Barton Associates, Inc
05.2019 - 03.2020
MBA - Healthcare Business Administration
Southern New Hampshire University
Bachelor of Arts, Interdisciplinary Studies -
Massachusetts College of Liberal Arts
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