Meghan Dillebeck
Bartlett,IL
Summary
As someone who was diagnosed with a mental illness about 7 years ago, I have gained so much insight into the mental health community and have never been more excited to learn more in my life. I was an Empathetic Volunteer with 12 months of experience helping those with mental health diagnosis and their loved ones at NAMI National Helpline. I am seeking to join an organization/facility that makes the lives of those with mental illness better. I want to maximize my lived experiences, and training abilities, something that will challenge me, and help me grow and I am committed to coaching peers through life challenges. I have to ability to respect and understand other's diverse backgrounds, and experiences and help develop customized plans for individual issues. As a peer, I have proven to build trusting relationships with clients and care with genuine concern for wellbeing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Crisis Stabilization Program Intern
Ecker Behavioral Health Center
08.2023 - Current
- Make follow-up phone calls with clients who were discharged from our local inpatient hospital as well as when clients leave our program
- Helped with group therapy sessions to help clients develop coping strategies and social skills (crisis residential program)
- Quickly identifying problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed notes.
- Participated in workshops and presentations related to Crisis to gain knowledge
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes and resources
- Developed and maintained positive relationships with clients to create a safe and supportive environment.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Planned appropriate treatment and discharge schedules to maximize success.
- Designed a safe and supportive environment for clients to discuss issues.
- Developed treatment plans to help clients build self-confidence and resilience.
- Provided education on mental health topics and resources to clients.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Assessed patient behavior, moods, and other responses to determine the correct diagnosis and devise treatment plans.
Certified Peer Support Specialist Program
NIU
01.2023 - Current
- Learning to build relationships with others based upon trust and honesty by using active listening and dynamic communication skills
- Learning to help assist individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrate extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Learning to provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Learning about HIPPA laws as well as self-disclosure
- Learning to provided emergency response in crisis situations to diffuse tensions and prevent violence
- Researching resources to provided education on mental health topics and resources to clients.
- Creating our own WRAP Plan
Helpline Specialist
HELPLINE VOULNTEER
01.2022 - 07.2023
- Basic knowledge of mental health conditions, treatments,recovery, and mental health care systems.
- Analytical ability with problem-solving skills and resourcefulness for assessing help seeker's needs and finding correct resources in a timely manner.
- Ability to manage emotionally stressful situations with a positive spirit and open-mindedness
- Keeping calm under pressure and expressing my emotions appropriately
- Ability to multi-task,and solve problems independently
- Prioritize and organize work
- Setting clear goals
- Problem-Solving
- Self-Awareness and Self-Regulation
- Effective Time Management
- Proven ability to learn quickly and adapt to new situations
- Organized and detail-oriented with a strong work ethic.
- Educated clients and families about the dangers of substance abuse and addiction.
- Counseled clients in individual or group sessions to assist in dealing with substance abuse, mental or physical illness, or physical abuse.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Utilized motivational interviewing techniques to increase client engagement in resources
Photographer
RealynBrooker
01.2015 - 01.2018
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Selected and set up appropriate props, backdrops, and lighting.
- Assisted clients with creative ideas for photography needs.
- Generated cost-effective solutions for client's photography needs.
- Worked with families, couples, wedding parties, small children, and more.
- Directed wedding guests to pose for photographs.
- Calculated quotes for clients.
- Manage finances on spreadsheets,invoices as well as taxes.
Hair Stylists
Jagged Edges
01.2008 - 04.2011
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Manage finances on spreadsheets,invoices as well as taxes.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Hair Stylist
Morgan Christopher Salon And Spa
01.2005 - 01.2008
- Welcoming customers and identifying their preferences by asking pointed questions
- Manage books and appointments
- Work on special events like Prom,Bridesmaids,and Bride
- Acting as salespersons to sell clients hair care and retail products
- Shampooing,cutting,coloring,and highlighting hair
- Adhering to safety and cleanliness standards
- Form bonds and build relationships with loyal customers and remember their hairstyle preferences
- Keeping updated on hairstyle trends and styling methods
- Continuing education hours
Education
Certified Recovery Support Specialists -
Northern Illinois University
Dekalb, IL12.2023
Certificate of Cosmetology -
Pivot Point Cosmetology School
Bloomingdale, IL2007
High School Diploma -
Bartlett High School
Bartlett, IL2005
Skills
- Communication skills, written and verbal
- Computer Skills
- Active listening
- Listen with empathy
- Starting and maintaining a discussion
- Ability to conduct internet research quickly while simultaneously managing a phone conversation or SMS/Chat session
- Passionate
- Demonstrate reliability & professionalism
- Trustworthy
- Insights gained through personal recovery (mental health diagnosis)
- Competence in advocacy
- Professional Responsibility & mentoring
- Infuse work environments with hope
- Problem-solving skills
- Develop natural support networks
Timeline
Crisis Stabilization Program Intern
Ecker Behavioral Health Center
08.2023 - Current
Certified Peer Support Specialist Program
NIU
01.2023 - Current
Helpline Specialist
HELPLINE VOULNTEER
01.2022 - 07.2023
Photographer
RealynBrooker
01.2015 - 01.2018
Hair Stylists
Jagged Edges
01.2008 - 04.2011
Hair Stylist
Morgan Christopher Salon And Spa
01.2005 - 01.2008
Certified Recovery Support Specialists -
Northern Illinois University
Certificate of Cosmetology -
Pivot Point Cosmetology School
High School Diploma -
Bartlett High School
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