Meghan Flanery
Home Health Aide
Streator,IL
Summary
Well-qualified Personal Care worker skilled in delivering top-quality home care support. Effective at ambulating patients, meeting personal grooming needs and administering medications. Detail-oriented in maintaining clean and organized personal areas to support daily living safety.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Home Health Care Aide
Ann's at Home Care
Streator, IL
11.2020 - Current
- Administer oral medications daily to residents, closely following directions written by nurses and physicians
- Take and record vital signs, liquid/food intake, and blood glucose checks
- Monitor changes in patients conditions while maintaining and updating records of their progress and health
- Provided daily support, helping them move in and out of beds, wheelchairs, baths while also assisting with dressing and eating
- Delivered full care and basic personal care assistance such as bathing, teeth brushing, cleaning, serving meals, grocery shopping, picking up medications and writing out bills
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Increased medication and medical terminology knowledge through research and continuing education.
Server
Denny's
Houston, TX
08.2017 - 01.2019
- Cultivated warm relationships with regular customers.
- Manage in-person, online, and telephone guest inquiries and orders.
- Assist customers with meal selection while promoting specials and upscale additional add-ons to boost restaurant sales.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and seasonal items to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Customer Service Representative
Teleperformance USA
Streator, IL
09.2014 - 01.2015
- Provided primary customer support to external customers.
- Maintained customer satisfaction with strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls on a multi-line system promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered product and service questions, suggesting other offerings to attract more customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Updated account information to maintain customer records.
Dietary Aide and Cook
Heritage Health: Therapy & Senior Care
Streator, IL
09.2013 - 01.2015
- Served meals to residents in accordance with established schedules and dietary procedures.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
- Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.
Customer Service Representative
The Results Companies, LLC
Streator, IL
03.2012 - 04.2013
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered over 30 calls per shift to meet fast-paced call center demands.
Education
High School Diploma -
Streator Township High School
Streator 08.2006 - 05.2010
Skills
First aid and safety
State regulations knowledge
Medication Administration
Excellent Communication
MS Office
Teamwork and Collaboration
Attention to Detail
Dependable and Responsible
Complaint resolution
Multi-line phone talent
Multitasking Abilities
Critical Thinking
Flexible and Adaptable
Organization and Time Management
First Aid/CPR
Patient care
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 50+ calls per day, providing information and service to ensure customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Home Health Care Aide
Ann's at Home Care
11.2020 - Current
Server
Denny's
08.2017 - 01.2019
Customer Service Representative
Teleperformance USA
09.2014 - 01.2015
Dietary Aide and Cook
Heritage Health: Therapy & Senior Care
09.2013 - 01.2015
Customer Service Representative
The Results Companies, LLC
03.2012 - 04.2013
High School Diploma -
Streator Township High School
08.2006 - 05.2010