Meghan Frantzis
Medical Reception
Watertown,CT
Summary
Compassionate individual with the poise to tackle multiple tasks in an office-centered environment. Offering dynamic telephone, interpersonal and data entry skills. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.
Overview
9
9
years of professional experience
Work History
Veterinary Receptionist
Rare Bread
11.2020 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Entered data from pet records and office visits into computer system.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Printed prescription requests and queries in compliance with practice protocol.
- Helped patients complete necessary medical forms and documentation.
- Invoiced patients accurately in line with charging guidelines.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
IMS Associate
Walmart
07.2014 - 09.2019
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
- Completed stock inventories to identify and address issues negatively impacting controls.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Established protocols to use for inventory control and management, streamlining internal process.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
Education
GED -
Waterbury Adult Continuing Education
Waterbury, CTSkills
- Staff Recruiting
- Information Assurance
- Medical Information Software
- Lab Work Documentation
- Record Processing
- Data Entry Software
- Schedule Dissemination
- Collecting Patient Specimens and Tests
- Medication Dispensing
- Patient Data Processing
- Medical Billing and Coding
- Medical Screening
- Bookkeeping Support
- Exam Room Preparation
- Online Systems
- Typing and Filing
- Telephone Management
- Appointment Scheduling
- Critical Thinking
- Client Relations
- Patient Callbacks
- Payment Plan Options
- Reminder Calls
- Employee Training
- Service Quality
- Verbal and Written Communication
- Accounting Techniques
- Patient Scheduling
- Medical Recordkeeping
- Medical Records Management
- Schedule Coordination
- Patient Reception Management
- Answer Telephones
- Insurance Verification
- HIPAA Guidelines
- Teamwork and Collaboration
- Pharmacy Correspondence
- Co-Payment Collection
- Scheduling Tests and Procedures
- Paperwork Coordination
- Patient Relations
- Petty Cash Management
- Outpatient Procedures
- Records Transmission
- Front of House Supply Stocking
- Veterinary Terminology
- Over-The-Counter Product Sales
- Checking Patient Details
- Medical Records Verification
- Staff Meetings
- Documenting Medical Histories
- Reception Area Maintenance
- Patient Interviews
- Office Supplies and Inventory
- Referral Verification
- Claim Forms
- Call Transfers
- Effective Multitasking
- Payment Scheduling and Collection
- Electronic Medical Record
- Account Management
- Monthly Inventory
- Inventory Oversight
- Reading Comprehension
- Insurance Claims
- Chart Updating
- Front Desk Operations
- Hospital Maintenance
- Medical Histories and Vital Statistics
- Workflow Optimization
- Product Recommendations
- Records Maintenance
- Customer Interaction
- Adaptable and Flexible
- Inventory Management
- Taking Client Histories
- Prescription Refills
- Inpatient Care
- Telephone Etiquette
- Operational Requirements
- Patient Referral
- Room Preparation
Timeline
Veterinary Receptionist
Rare Bread
11.2020 - Current
IMS Associate
Walmart
07.2014 - 09.2019
GED -
Waterbury Adult Continuing Education
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