MEGHAN GALLAGHER
Rochester
Summary
Dynamic professional with a proven track record at Morgan Properties, excelling in leasing and resident retention. Skilled in lead conversion and relationship building, I consistently drive revenue through strategic upselling and exceptional customer experience. Adept at managing tenant communications and fostering community engagement, I deliver results that enhance satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Server – Top Sales Performer
CRISP Rochester
Rochester
07.2024 - Current
- Led team in sales through strategic upselling and guest engagement, enhancing overall sales performance.
- Established benchmark for sales-driven service and product knowledge, elevating team standards.
- Build repeat business through strong customer relationships.
Bartender
Thirsty’s
Rochester
06.2024 - Current
- Provided high-volume service with precision and professionalism to ensure customer satisfaction.
- Fostered customer loyalty and repeat business through personalized service and engagement.
- Enhanced beverage sales through confident recommendations and strong guest connections.
Assistant Community Manager
Morgan Properties
Rochester
03.2024 - Current
- Oversaw leasing activities including tours, lead follow-up, applications, and lease execution.
- Executed daily community operations to enhance leasing performance and meet revenue targets.
- Managed tenant communications, resolving concerns to improve resident satisfaction.
- Collaborated with Community Manager on renewals, resident relations, and issue resolution.
- Conducted property tours for prospective residents, emphasizing key features and amenities.
- Planned and coordinated resident events to increase community engagement.
- Maintained accurate records of lease agreements and tenant information.
- Recommended property improvements based on evaluations of current conditions.
Server / Bartender/Crew Trainer
Delmonico’s Steakhouse
06.2020 - 05.2024
- Increased check averages through strategic upselling and attentive service.
- Boosted check averages by upselling and delivering attentive service.
- Handled guest inquiries and complaints with professionalism and courtesy.
- Resolved guest inquiries and complaints with professionalism, enhancing customer satisfaction.
- Processed orders accurately using point-of-sale systems for efficient service.
- Incorporated customer feedback to elevate service quality and refine menu offerings.
Shift Supervisor / Server / Bartender
Red Robin
01.2014 - 01.2020
- Supervised staff and trained new hires to improve service quality and teamwork.
- Resolved customer issues promptly, ensuring satisfaction in dining experience.
- Managed cash handling processes to support daily operations efficiently.
- Promoted desserts, appetizers, and specialty drinks, resulting in increased customer orders and sales.
Education
Regents Diploma -
Aquinas Institute
Rochester, NY06-2002
Skills
- Leasing and sales
- Lead conversion
- Upselling strategies
- Lease administration
- Lease renewals
- Objection handling
- Resident retention
- Property tours
- Customer experience
- Relationship building
- Team leadership
Timeline
Server – Top Sales Performer
CRISP Rochester
07.2024 - Current
Bartender
Thirsty’s
06.2024 - Current
Assistant Community Manager
Morgan Properties
03.2024 - Current
Server / Bartender/Crew Trainer
Delmonico’s Steakhouse
06.2020 - 05.2024
Shift Supervisor / Server / Bartender
Red Robin
01.2014 - 01.2020
Regents Diploma -
Aquinas Institute