Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meghan L. Gallien

Boscawen,NH

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Overview

2026
2026
years of professional experience

Work History

Business Manager

The TaTTooMB TaTToo Shop
  • Ensuring business licensing was kept up to date
  • Tracking inventory and supplies
  • Tracking the apprentice hours, assigning tasks
  • Designed and maintained website, Facebook and other social media
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
  • Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
  • Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Enhanced customer satisfaction, providing personalized service solutions based on client feedback.
  • Fostered strong, enduring relationships with key clients to secure repeat business and referrals.

Webcast Producer

Human Capital Institute
  • Overseeing webcasts from beginning to end
  • Scheduling meetings with presenters and guests
  • Keeping guest and presenters on time and on task
  • Communicating with sponsors
  • Posting information about webcast on company website
  • Working with other producers on large webcasts
  • Worked remotely and on site for this job
  • Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
  • Developed schedules for production, editing, and duplication for timely delivery.
  • Coordinated logistics, schedules, and talent management for smooth production flow and optimal results.
  • Fostered a positive working environment by promoting open communication channels among team members during projects.
  • Facilitated communication between production staff and other departments to synchronize work.
  • Liaised with directors, actors and other creative staff to successfully complete projects.
  • Established strong relationships with clients, resulting in repeat business and increased referrals.
  • Coordinated with technical teams to troubleshoot and resolve production issues swiftly.

Front Office Worker, Receptionist, Manager of RMA's

Sensatronics, LLC
  • Tracking and following up with engineering department on the status of returns and repairs
  • Inputting orders
  • Following up with shipping department and production on status of orders
  • Filing
  • Tracking inventory
  • Attending training sessions for software
  • Maintained a high level of professionalism while addressing guest inquiries and resolving complaints.
  • Participated in regular team meetings to discuss areas of improvement, share feedback, and implement changes where necessary for better performance outcomes.
  • Improved guest satisfaction by efficiently managing front office tasks such as check-ins, check-outs, and reservation management.
  • Assisted in the development of standard operating procedures to improve overall front office efficiency and consistency in service delivery.
  • Composed and processed routine e-mail correspondence.
  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
  • Received, sorted, and distributed incoming mail in assigned mail boxes.
  • Assisted in the implementation of new front office software to optimize task completion and staff productivity.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Completed daily logs for management review.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Independent Contractor

Self-employed
  • Worked at an incoming call center in Manchester, NH
  • Designed multiple websites for various businesses and for personal use
  • Have worked as a tutor for people that are not internet savvy, teaching them how to do searches, send emails, etc
  • Entered new UPC codes into company computer system, job finished ahead of schedule

Office Assistant

TAAG Home Improvement, LLC
04.2024 - 07.2025
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming email, phone calls, and text messages
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.

Education

Liberal arts and Special Education

New Hampshire Technical Institute
Concord, NH

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Department of Health and Human Services
Concord, NH

Skills

  • Financial management
  • Customer service
  • Project management
  • Employee management
  • Documentation and reporting
  • Customer relationship management
  • Customer relations
  • Issue resolution
  • Customer retention
  • Data confidentiality
  • Relationship building
  • Records organization and management
  • Schedule management

Timeline

Office Assistant

TAAG Home Improvement, LLC
04.2024 - 07.2025

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Department of Health and Human Services

Business Manager

The TaTTooMB TaTToo Shop

Webcast Producer

Human Capital Institute

Front Office Worker, Receptionist, Manager of RMA's

Sensatronics, LLC

Independent Contractor

Self-employed

Liberal arts and Special Education

New Hampshire Technical Institute

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