Summary
Overview
Work History
Education
Skills
Skills
Hobbies & Interests
Languages
Timeline
Generic

Meghan Gatti

Philadelphia,PA

Summary

Adept at training managers to improve employee relations, increase understanding of legal requirements and effectively motivate employees and strengthen relationships at all levels. Articulate, inspiring and hands-on leader with strengths in program management, process improvement and data analytics. Forward-thinking, results-driven and focused on facilitating relationships and collaboration between diverse employees and departments in order to accomplish common goals.

Overview

9
9
years of professional experience

Work History

Experience Programs Lead

Block, Inc., CashApp
10.2021 - 11.2023
  • Experience Lead for the employee and office experience for the CashApp Philadelphia and Atlanta offices (headcount of 300+ employees), managing a team of on-site coordinators
  • Oversaw and partnered with key stakeholders for all office operations including vendor selection/management, facility-related issues, security, events & programming for local community & budget ownership
  • Performed as the employee experience lead DRI for the CashApp Atlanta and Philadelphia office openings (May 2022 & November 2022 respectively), partnering with design & construction, security, facilities, IT/AV & culinary program partners to execute a seamless build & experience for employees transitioning to an in-person or hybrid work experience
  • Maintained operating budgets for PHL & ATL offices (4 million combined) and supported with HR, L&D and DEIB components of the employee life cycle
  • Served as team DRI to partner with CashApp Inclusion & Diversity team & other cross-functional partners, communities & employees to establish programs, processes, and engagement opportunities for employees to foster a sense of belonging and boost productivity & creativity
  • Strategically planned virtual, in-person & hybrid events, incentives, and communication strategies for the CashApp Customer Operations (CCO) employee community, to ensure employee satisfaction to increase positive outcomes, deliverables, and success
  • Performed formal and informal CCO employee focus groups to ensure team resources are impactful, enhance the CCO employee experience, and enforce connectivity & information sharing
  • Delivered outstanding people and client relationship skills, providing leadership with maintaining a high level of team performance management, organizational effectiveness and fostered inclusive cultures to increase productivity and retention
  • Identified talent-gaps, supported with HR employee cycle processes, and offered operational excellence to drive, deliver and improve upon strong People processes.
  • Served as DRI and knowledge expert for Experience Operations team data collection, analytics, and success metrics, utilizing data collection platforms, SQL and visualization tools to create data dashboards, presentations, updates and compiled proposals to support arguments for initiatives to enhance the employee experience for company leadership
  • Assisted in the development of effective conservation strategies by researching and analyzing ecological data.
  • Professionalized the Team's surveying, analysis and assessment practices with process creation & implementation
  • Planned and lead data committee meetings and delegate projects and action items to committee members
  • Establish process(es) for all data collection, analysis & insight-informed decision making for Experience Operations team, including monthly insights reporting and presentation
  • Formulated, developed, and executed new initiatives to effectively & creatively collect data to measure the success of all team efforts
  • Delivered against high standard of data quality and analytical accuracy
  • Routinely assess the effectiveness and accuracy of reports, data sources, and data gathering techniques
  • Proactively improved analytical and reporting tools and delivery processes (for value-add, efficiency, quality, speed) considering all available technologies
  • Identified trends, researched, proposed and implemented solutions based on data-driven insights to solve problems, improve efficacy and increase the employee experience satisfaction
  • Provided strong knowledge of and experience with data governance as a practice, including enterprise data management, data quality, meta data management, analytics and reporting, and AI tool implementation
  • Established trusted partnerships and collaborating across Talent and with internal stakeholders to drive program alignment and ultimately deliver memorable moments for employees throughout the employee lifecycle
  • Provided collaborative leadership, facilitation, and implementation of key initiatives to advance company culture and engagement strategy through development and implementation of initiatives in talent acquisition and onboarding, performance management, learning and development, rewards and recognition and employee well-being.
  • Enhanced environmental awareness by conducting educational workshops and presentations for local communities.

Associate Director

The Wharton School, University of Pennsylvania
10.2018 - 10.2021
  • Established new foundation for all data and analytics systems, surveying and satisfaction strategies and efforts, to measure the success of all team offerings and efforts
  • Developed first year experience curriculum focused on learning outcomes, belonging & inclusion, and skill development for MBA students
  • Served as co-facilitator for a 6 week-long course for 2nd year MBA students titled 'Conversations that Matter', a DIEB centric small group dialogue program that provided students to learn from and understand the value of difference, belonging and inclusion
  • Serve as the program manager for flagship student leadership program benefiting the entire MBA student population by equipping each leader with the tools necessary to provide a community environment for all and build a toolset for student's future as global leaders
  • Provided culture competency and diversity, inclusion & belonging trainings, and skill development, to prepare and empower students to manage and learn across difference
  • Provided tailored programming, resources, and guidance to marginalized student groups to ensure student success and achievement
  • Advised and provided customized support for MBA student club leaders (including veterans, international students, students of color and the LGBTQ community) with event planning and club membership engagement
  • Managed flagship Wharton MBA student leadership program, benefiting the entire Wharton MBA student population
  • Responsible for recruitment, selection, training, and motivation of 60 2nd year MBA students to empower them to build strong community and connections with groups of 1st year MBA students
  • Selected to serve as co-chair for the Wharton MBA Advisor Support Network (ASN) to lead advisors across the Wharton MBA Program on collaborative projects, presentations, initiatives & serve as the lead DRI to pilot a collaborative new-student orientation presentation focusing on reflection and goal setting for over 800 first-year students.
  • Improved overall team efficiency by streamlining project management processes and implementing new collaboration tools.

Program Coordinator

The Wharton School, University of Pennsylvania
09.2016 - 10.2018
  • Created and maintain end-to-end processes that enable the office to offer high quality programming rooted in data and feedback
  • Assisted in the planning and implementation of all Office of Student Life events
  • Created and disseminate quarterly Office of Student Life dashboard that highlights key data findings and key wins to be shared with the Graduate Division and MBA students.

Operations and Administration Coordinator

The Wharton School, University of Pennsylvania
09.2014 - 09.2016
  • Assisted in managing six-person part-time administrative team by participating in annual hiring, providing on-going training and supervision, and delegating assignments
  • Collaborated with 3-person social media team, to develop content strategy; manage office Facebook, Instagram, and Twitter accounts, & maintained MBA Job Board accessed by current MBA students and alumni
  • Presented insights from focus groups and Student Fellows project to Dean of the MBA Program, leading to subsequent Dean-level presentations to the Graduate Executive Board and Graduate Division Directors.
  • Enhanced office productivity with thorough calendar management and meeting coordination for executives and staff members.
  • Streamlined administrative processes by implementing efficient filing systems and organizational tools.

Education

Master of Science -

The University of Pennsylvania
Philadelphia, PA
05.2016

Bachelor of Arts -

Carnegie Mellon University
Pittsburgh, PA
05.2012

Skills

  • Data Analytics
  • Cross-Functional Collaboration
  • Process enhancement
  • Workflow Analysis
  • Employee lifecycle support & enhancement
  • Labor Relations & employment law compliance
  • Strategic Planning
  • Operations Management

Skills

Workday, Looker, JIRA, HRsoft, Qualtrics, Salesforce Marketing Cloud, Twitter, Facebook, Instagram, CRM, Adobe Photoshop, Campaign Monitor, Wordpress, Google Suite, Google Analytics, Slack Polling, Contentful, Visier, SQL, Python, Tableau

Hobbies & Interests

  • Community engagement & volunteering
  • Music: Classically trained soprano, attends concerts/live performances monthly (top shows include Bruce Springsteen & Elton John)
  • Mentoring & tutoring
  • Crossword & jigsaw puzzles
  • Learning languages

Languages

English
Native or Bilingual
German
Professional Working
French
Limited Working
Italian
Elementary

Timeline

Experience Programs Lead

Block, Inc., CashApp
10.2021 - 11.2023

Associate Director

The Wharton School, University of Pennsylvania
10.2018 - 10.2021

Program Coordinator

The Wharton School, University of Pennsylvania
09.2016 - 10.2018

Operations and Administration Coordinator

The Wharton School, University of Pennsylvania
09.2014 - 09.2016

Master of Science -

The University of Pennsylvania

Bachelor of Arts -

Carnegie Mellon University

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Meghan Gatti