Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Geldhof

Winchester,KY

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Knowledgeable and dedicated customer service professional with extensive experience in customer service and purchasing industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Purchasing Officer

Netherland Rubber Company
11.2021 - Current
  • Enhanced supplier relationships by conducting regular performance evaluations and providing constructive feedback.
  • Streamlined procurement processes for increased efficiency and cost savings by implementing effective negotiation strategies.
  • Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
  • Developed a comprehensive vendor database, improving the selection process for better quality products and services.
  • Optimized inventory levels by closely monitoring demand patterns and adjusting re-order points accordingly.

Customer Service Representative

Netherland Rubber Company
04.2017 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Reduced order discrepancies by maintaining up-to-date knowledge of inventory levels and product availability.
  • Processed orders ina timely manner based of email, phone and fax orders from customers.
  • Communicated with salesman and the purchasing department.

Customer Service Representative

Amazon
08.2016 - 01.2017
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Sales Associate Manager

Rue21
03.2015 - 05.2016
  • Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Developed client rapport for better customer satisfaction and repeat business.
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.

Cashier

Walmart
11.2014 - 01.2015
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Crew Member

Wendy's
11.2013 - 05.2014
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.

Education

High School Diploma -

Montgomery County High School
Mount Sterling, KY
06.2014

Skills

  • Materials Classification
  • Price Analysis
  • Budget Tracking
  • Report Preparation
  • Purchase Order Management
  • Microsoft Office Proficiency
  • Organizational Skills
  • Order Management Expertise
  • Telephone Etiquette
  • Interpersonal Skills
  • Inventory Control Knowledge
  • Sales Order Processing
  • Time Management Abilities
  • Data Entry Proficiency

Timeline

Purchasing Officer

Netherland Rubber Company
11.2021 - Current

Customer Service Representative

Netherland Rubber Company
04.2017 - Current

Customer Service Representative

Amazon
08.2016 - 01.2017

Sales Associate Manager

Rue21
03.2015 - 05.2016

Cashier

Walmart
11.2014 - 01.2015

Crew Member

Wendy's
11.2013 - 05.2014

High School Diploma -

Montgomery County High School

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Meghan Geldhof