Meghan Gentner
Geneva,NY
Summary
Experienced bartender with an outgoing and
energetic personality. Skilled in creating craft
cocktails and mocktails to elevate guest experiences. Thrives under pressure and goes above and beyond to create unforgettable guest experience. Dedicated in making a warm friendly environment for customers and coworkers.
Overview
10
10
years of professional experience
Work History
Bartender and Server
Lake House on Canandaigua
07.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained twelve bartenders for Rose Tavern and Sand Bar on all aspects of the job from upselling techniques to making lasting relationships with guests.
- Helped conduct cocktail classes for guests staying on property
- have been nominated for employee of the month multiple times by mangers on property
- Helped management with beverage inventory
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
Head Server
Del Lago Resort And Casino
08.2017 - 05.2021
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- won employee of the month 5 times
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Head Server
Clifton Springs Country Club
03.2015 - 02.2017
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment's policies.
- Served and bartended for parties of 200 and more
Education
Bachelor of Arts - Criminal Justice
SUNY College At Brockport
Brockport, NYAssociate of Arts -
Finger Lakes Community College
Canandaigua, NYHigh School Diploma -
Waterloo High School
Waterloo, NYSkills
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing Personality
- Customer service expertise
- Responsible Alcohol Service TIPS certified
- Memory retention
- Fast and focused learner
- Self motivated
- Pay attention to detail
Timeline
Bartender and Server
Lake House on Canandaigua
07.2021 - Current
Head Server
Del Lago Resort And Casino
08.2017 - 05.2021
Head Server
Clifton Springs Country Club
03.2015 - 02.2017
Bachelor of Arts - Criminal Justice
SUNY College At Brockport
Associate of Arts -
Finger Lakes Community College
High School Diploma -
Waterloo High School
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