Meghan Gerace
Swarthmore,PA
Summary
Dynamic Patient Service Representative with a proven track record at Children's Hospital of Philadelphia, excelling in customer service and insurance verification. Adept at enhancing patient satisfaction through effective communication and coordination of care. Committed to maintaining HIPAA compliance while fostering trust and empathy in patient interactions.
Overview
26
26
years of professional experience
Work History
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
03.2000 - Current
- Assisted patients with appointment scheduling and inquiries to enhance service efficiency.
- Managed patient records and maintained confidentiality in compliance with HIPAA regulations.
- Communicated effectively with healthcare providers to coordinate patient care and services.
- Provided support for insurance verification processes, ensuring accurate information was relayed to patients.
- Developed familiarity with electronic health record systems to streamline patient interactions.
- Handled incoming calls and messages professionally, prioritizing urgent requests for timely assistance.
- Adapted quickly to changing workflows and procedures in a fast-paced healthcare environment.
- Contributed to team efforts by sharing insights on improving patient service operations and experiences.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Entered patient demographic and insurance data into electronic medical record system.
Education
Associate of Applied Science - Medical Assisting And Office Management
Community College of Philadelphia
Philadelphia, PASkills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Eligibility determination
- Insurance billing
- Referral coordination
- Medical coding
- Punctual and hardworking
- Patient confidentiality
- Medical terminology
- Medical insurance
Timeline
Patient Service Representative
Children's Hospital of Philadelphia, CHOP
03.2000 - Current
Associate of Applied Science - Medical Assisting And Office Management
Community College of Philadelphia
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