Meghan Gilroy
Arlington,VA
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful with proven success leading productive teams, controlling budgets, exceeding customer expectations and positively impacting business direction and bottom line profits.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Aramark
Washington, DC
08.2022 - Current
- Directed the operations and logistics of a $55 million a year account within a 2.3 million square foot building
- Managed day-to-day operations of a large staff in multiple departments to include over 200 directors, managers and line-level associates
- Worked with management team to develop operational goals aligned with business strategy and financial obligations.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Assistant Director of Operations
Hyatt Regency Chicago
Chicago, IL
04.2019 - 08.2022
- Assisted in forecasting and actively managing a yearly budget and revenues upwards of $65 million in top line Food & Beverage revenue
- Supervised & scheduled over 25 managers and 750 employees
- Responsible for the day-to-day operations of 5 restaurants, 4 bars as well as 268,000 square feet of event space
- Assisted in improving overall profit margins by controlling labor and cost of goods
- In 2019 achieved a 31% profit with a 42% flow through for year end.
Banquet Manager
Hyatt Regency Chicago
Chicago, IL
07.2018 - 04.2019
- Assisted in leading a team over 300+ associates and managing a revenue line of $40 million a year
- Scheduled and assigned associates for banquet functions for upwards of 4,000 people
- Establish banquet service standards and enhance the guest experience
- Responsible for the training of associates on all applicable local, state & federal regulations as well as corporate policies.
Beverage Manager
Hyatt Regency Chicago
Chicago, IL
03.2017 - 07.2018
- Managed the Beverage P&L line for a $60 million a year Food & Beverage Operation with a Beverage cost of 15%
- Responsible for sourcing, purchasing and implementing all beverage products for the hotel including food service outlets, bars, banquet halls and meeting spaces
- Created all drink menus for on premise bars and restaurants as well as specialty event menus and large group packages
- Managed & scheduled a staff of 25 for all Banquet Beverage events including functions for over 2,000 people.
Assistant Food & Beverage Manager
Hyatt Regency Chicago
Chicago, IL
03.2016 - 03.2017
- Responsible for the day-to-day operation of 1 of 4 Food & Beverage outlets including dinner & bar service
- Managed, trained, and scheduled a staff of 20 associates with yearly revenues of $10 million
- Drove customer service scores and metrics up 30% by the end of 2016 and up 41% YOY 2016-2017
- Worked closely with the Culinary team on creating more efficient procedures & steps of service between the front of house and back of house staff members.
Assistant General Manager
Centerplate
Bridgeport, CT
10.2013 - 03.2016
- Operate two separate accounts, each with their own unique events and demographics; cumulative 16,000 person capacity and staff of over 100
- Oversee the selection, purchase, storage, cost, pricing, presentation and service of menu items for all outlets including concessions, suites, restaurants, and bars within the facilities
- Work with the General Manager in establishing short and long term financial and operational plans and goals, while monitoring the on-going performance of the business through financials and customer satisfaction
- Develop and implement business strategies for driving and maximizing food and beverage sales.
Education
MBA -
University of Massachusetts Amherst
Amherst, MA12-2024
Bachelor of Science (B.S.) Food & Beverage Management -
JOHNSON & WALES UNIVERSITY
03.2013
Skills
- Cross-Functional Team Management
- Multimillion-Dollar P&L Management, Purchasing and Planning
- Leadership Training
- Data Analysis
- Strategic Planning and Execution
- Inventory Management
Certification
- TEAM Trainer & Certified
- ServSafe Certified
References
References available upon request
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Director of Operations
Aramark
08.2022 - Current
Assistant Director of Operations
Hyatt Regency Chicago
04.2019 - 08.2022
Banquet Manager
Hyatt Regency Chicago
07.2018 - 04.2019
Beverage Manager
Hyatt Regency Chicago
03.2017 - 07.2018
Assistant Food & Beverage Manager
Hyatt Regency Chicago
03.2016 - 03.2017
Assistant General Manager
Centerplate
10.2013 - 03.2016
MBA -
University of Massachusetts Amherst
Bachelor of Science (B.S.) Food & Beverage Management -
JOHNSON & WALES UNIVERSITY
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