Meghan Gowder
Chesapeake,VA
Summary
Accomplished Service Manager with a proven track record at MGX Equipment Services, enhancing customer satisfaction and streamlining service operations. Expert in crisis management and team building, I led initiatives that significantly improved service delivery and productivity. Skilled in forecasting and customer satisfaction measurement, my leadership ensured the achievement of key performance targets.
Overview
16
16
years of professional experience
Work History
Service Manager
MGX Equipment Services
10.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
Service Administrator
MGX Equipment Services
04.2010 - 10.2022
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Established strong relationships with vendors, negotiating contracts that led to cost savings while maintaining quality standards.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Tasked with data entry, records oversight and issue resolution for team of 5 customer service personnel.
Teller
Wells Fargo Bank, N.A.
10.2008 - 04.2010
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
Bachelor of Science - Human Services
Old Dominion University
Norfolk, VA05-2016
Skills
- Culture development
- Customer satisfaction measurement
- Forecasting
- Program follow-up and assessment
- Productivity monitoring
- Reporting and documentation
- Team building
- Professionalism
- Time management abilities
- Crisis Management
Timeline
Service Manager
MGX Equipment Services
10.2022 - Current
Service Administrator
MGX Equipment Services
04.2010 - 10.2022
Teller
Wells Fargo Bank, N.A.
10.2008 - 04.2010
Bachelor of Science - Human Services
Old Dominion University
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