Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Timeline
Receptionist
Meghan Hancock

Meghan Hancock

Stamping Ground,KY

Summary

Dedicated small business owner with 7 years of experience managing Hancock Cleaning, a residential cleaning service. Expertise in detailed home cleaning, customer service, time management, and small business operations. Recognized for dependability, efficiency, and respect for client preferences. Seeking remote opportunities that value strong work ethic and organizational skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Remote Customer Service

NexRep
04.2025 - Current
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Maintained up-to-date knowledge of the company in order to provide customers with accurate information when needed.
  • Established strong relationships with customers by providing excellent service, responding promptly to inquiries and addressing any complaints or concerns.

Delivery Driver

Amazon
01.2023 - Current
  • Created personalized schedules to enhance operational efficiency.
  • Scanned barcodes to accurately track and manage inventory.
  • Loaded vehicle with organized packages for efficient delivery routes.
  • Followed mapped routes to ensure timely package delivery.
  • Scanned packages upon arrival at designated locations.
  • Delivered packages according to customer specifications and captured photographic evidence.

Business Owner

Hancock Cleaning
03.2018 - Current
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Mastered conflict resolution, maintaining harmonious internal relationships and ensuring focus on common goals.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reported issues to higher management with great detail.

Certified Nursing Assistant

Homeplace at Midway
04.2022 - 08.2023
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
  • Improved patient satisfaction with empathetic listening and addressing concerns promptly.
  • Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions in electronic health record.

Certified Nursing Assistant

Diversicare
01.2017 - 04.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • logged patient care administered using electronic system.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

Customer Service Representative

Speedway Gas Station
02.2014 - 03.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Scott County High School
Georgetown, KY
08-2010

Skills

  • Customer service and bookkeeping
  • Client communication and scheduling
  • Time management and organization
  • Trustworthy and self-motivated
  • Independent problem solving

Certification

  • Certified Nursing Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Flexible work hours

Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Remote Customer Service

NexRep
04.2025 - Current

Delivery Driver

Amazon
01.2023 - Current

Certified Nursing Assistant

Homeplace at Midway
04.2022 - 08.2023

Business Owner

Hancock Cleaning
03.2018 - Current

Certified Nursing Assistant

Diversicare
01.2017 - 04.2018

Customer Service Representative

Speedway Gas Station
02.2014 - 03.2018

High School Diploma -

Scott County High School

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