Meghan Hardesty
St Louis,MO
Summary
Accomplished professional with over 15 years of experience offering high performance leading development and implementation of superior sales strategy. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Strong worth ethic, adaptability, time management abilities and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. ,
Overview
14
14
years of professional experience
Work History
Assistant Director of Operations
Vin Fraîche Wine Group
02.2022 - Current
- Created content for e-commerce platforms, including product descriptions, copywriting, and SEO optimization.
- Developed strategies to engage customers via social media platforms and email marketing.
- Analyzed sales data from various sources including web traffic, email campaigns, and social media platforms.
- Resolved discrepancies between physical counts of inventory and computerized records.
- Provided customer service support with regards to ordering, pricing and delivery of wines.
- Ensured compliance with state laws governing sale and consumption of alcoholic beverages including premium quality wines.
- Maintained accurate records of all sales activities using CRM software.
- Provided ongoing training to hospitality team sales growth.
- Implemented systems and procedures to increase efficiency in daily operations while maintaining high standards of customer service.
- Utilized digital tools such as CRM software for tracking member activity and engagement levels.
- Coordinated with other departments to ensure proper communication and collaboration between teams.
- Highly monitored customer feedback and responded promptly to inquiries regarding membership benefits, services, and offerings.
- Researched industry trends and best practices related to operating a successful wine club & increased all wine club memberships by over 100%.
- Collaborated with other departments such as sales, marketing, product development and finance teams for understanding customer needs better.
Director of Operations
Guerrilla Street Food
01.2014 - 02.2022
- Processed weekly payroll; Complete onboarding for new employees; Scheduled staff for over 5 restaurants; Schedule and manage caterings and events.
- Organized and oversaw work schedules of departmental managers.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Managed day-to-day operations of staff in multiple locations.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Developed training programs for new employees as well as existing staff members.
- Resolved customer service issues in timely manner while maintaining high levels of customer satisfaction.
- Oversaw implementation of new e-Commerce system for online ordering.
General Manager/Beverage Director
Element
06.2013 - 01.2014
- Developed wine, beer, and liquor lists, standardized recipes for cocktails; created fresh and seasonal cocktails; in charge of payroll and accounting; scheduled and managed all FOH staff; responsible for ordering and inventory; managed guest relations; scheduled and managed large events.
- Conducted regular staff training on proper pouring techniques, responsible alcohol service practices, menu items and food pairings.
- Monitored inventory levels of alcoholic beverages and placed orders when necessary.
- Negotiated pricing with suppliers for best possible deals on high quality products.
- Oversaw special events such as private parties or corporate functions to ensure appropriate staffing levels and efficient operations.
- Maintained safe working environment by enforcing local health codes and liquor laws as well as company policies regarding alcohol service.
- Collaborated with chefs on food-beverage pairings for seasonal menus or special promotions.
- Researched emerging industry trends in order to keep up with latest developments related to beverage programs.
- Managed budgets related to beverage purchases, labor costs and supplies in accordance with set targets.
- Produced sales and productivity reports.
- Supervised staff in daily operations including scheduling, performance reviews, disciplinary action and staff development plans.
- Analyzed sales data to identify trends in customer preferences for product selection or promotional strategies.
- Implemented new drink policies, reducing over-pouring by 50%.
Bar Chef & Private Dining Director
Ocean Prime
01.2012 - 01.2013
- Created and executed handcrafted cocktails with fresh bar; trained and educated all bar chefs and FOH associates as lead trainer; organized and planned all private parties and off-site events; exceeding guests expectations; communicated with all associates, management, guests, and purveyors; lead monthly, cocktail, and wine workshops for all associates.
- Established positive relationships with vendors, negotiating favorable pricing and delivery terms.
- Evaluated market trends to introduce new products or adapt existing offerings that catered to evolving consumer preferences.
Bar Manager
Ruth's Chris
01.2010 - 01.2012
- Responsible for liquor management, inventory and ordering; developed and implemented new beverage program; created new drink recipes and cocktail menus; managed, trained and scheduled all bar staff; contributed to increase of bar sales and growth; corresponded with vendors on regular basis; established bar guidelines and responsibilities.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 60% improvement over prior onboarding process.
Education
Business Marketing & Management -
Indiana University
Bloomington, IN06.2007
Some College (No Degree) - Excercise & Nutrition Science
IUPUI-Indianapolis
Indianapolis, INSkills
- Customer Service Management & Client Relations
- E-commerce Expertise with Square, Shopify, Commerce7, Squarespace, Wix, Salesforce Commerce
- Use of strong communication skills
- Management and leadership abilities
- Self-motivated and exceptional organizational skills
- Staff training, education and development
- Knowledge of profit and loss
- Proficient in Excel, Word, & Google
- Inventory Management & Control
- Strategic planning and execution
- Scheduling and Coordination
- Administration, Bookkeeping, Accounting, Payroll
- Shipment Tracking & Coordination
- Project Management & Process Improvements
- Customer Relationship Building & Management
Timeline
Assistant Director of Operations
Vin Fraîche Wine Group
02.2022 - Current
Director of Operations
Guerrilla Street Food
01.2014 - 02.2022
General Manager/Beverage Director
Element
06.2013 - 01.2014
Bar Chef & Private Dining Director
Ocean Prime
01.2012 - 01.2013
Bar Manager
Ruth's Chris
01.2010 - 01.2012
Business Marketing & Management -
Indiana University
Some College (No Degree) - Excercise & Nutrition Science
IUPUI-Indianapolis
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