Meghan Hart

• Screen and qualify potential customers based on company guidelines.
• Make sales- tour reservations and collect deposits.
• Providing and great check in experience for owners/guest checking in.
• Calling/Booking high priority owners before their check in.
• Working tour reception
• Calling chase list and booking missed arrivals.
• Training and mentoring new hires.

• Answered customer questions and addressed problems and complaints in person and via phone.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Maintained inventory by checking merchandise to determine levels.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Oversaw aspects of maintenance, inventory and daily activity management.
• Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
• Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Inspected item packaging, labels and barcodes for accuracy.
• Coordinated documents and bills, managed payments and responded to inquiries.
• Liaised with vendor representatives to rectify damages and shortages.
• Negotiated contract terms and prices with vendors, suppliers and carriers.
• Prepared inventory for shipment by attaching tags and labels.

• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Answering multiple phone calls every hour and triaging patients.
• Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Scheduled and confirmed patient appointments with patients and healthcare professionals.
• Scheduled patient appointment and procedures with [Cerner].
• Answered patient questions and fielded complaints.
• Answered [20-30] calls per [45 minute ] to answer customer questions.
• Improved customer satisfaction by finding creative solutions to problems.

• Oversaw unit of anywhere from 17-44 patients, providing daily functions such as answering call lights, taking patients to the bathroom, calling consults, answering phones, prepping rooms for new patients, putting charts together, just over all making sure the floor runs smoothly for the day.

I provided nail and hand services to customers, such as basic manicures, artificial nails, gel nails, hand messages, hot-oil therapy, nail fills, and nail repair.