Meghan Hilario
Missoula
Summary
Efficient professional known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
17
17
years of professional experience
Work History
Server
Finn
Missoula
04.2017 - Current
- Provide guests with excellent service in a fine dining establishment
- Wine knowledge and pairings
- Wine table service
- Plan and execute timing for multiple course meals
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Trained new servers on menu items and restaurant procedures.
- Assisted in inventory management, restocking supplies as needed.
- Resolved customer complaints quickly, ensuring guest satisfaction during visits.
Server
Laughing Grizzly
Missoula
04.2016 - 04.2017
- Greet customers and seat them in a timely fashion
- Check guests' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food and beverages to guests.
- Perform cleaning duties, such as sweeping and mopping floors, tidying up server station, or checking and cleaning bathroom.
Server
Yabby Hut
Lakewood
04.2011 - 07.2015
- Provided exceptional customer service in a fast-paced dining environment.
- Managed tables efficiently, ensuring timely order taking and delivery.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
Casino Attendant
Press Box Sports Bar
Missoula
11.2008 - 03.2011
- Answer phones to take reservations, to-go orders, and answer questions.
- Maintain cage security.
- Provide customers with information about casino operations.
- Maintain confidentiality of customers' transactions.
- Count funds at the beginning and end of shift to ensure accuracy of ticket cashing.
- Handled cash transactions accurately while following company procedures.
- Trained new staff on operational procedures and customer service standards.
Education
High School Diploma -
HELLGATE HIGH SCHOOL
AAS - Radiologic Technology
University of Montana-Missoula College
Missoula, MTSkills
- Friendly
- Outgoing
- Relatable
- Problem Solving
- Multi-tasking
- Inventory management
- Customer complaint resolution
- Time management
- Team collaboration
- Effective communication
- Conflict resolution
- Adaptability
Timeline
Server
Finn
04.2017 - Current
Server
Laughing Grizzly
04.2016 - 04.2017
Server
Yabby Hut
04.2011 - 07.2015
Casino Attendant
Press Box Sports Bar
11.2008 - 03.2011
High School Diploma -
HELLGATE HIGH SCHOOL
AAS - Radiologic Technology
University of Montana-Missoula College