Meghan Hines
Auburn,MA
Summary
Hard and attentive worker with 2+ years in customer service. A fast and enthusiastic learner with the ability to adapt in order to maximize outcomes for both customers and the company. Recently graduated college at the top of my class with an abundance of skills in writing, research and data collection, technology, and working with students.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floater Teacher
Little Ones Child Care And Preschool
Worcester, MA
10.2023 - Current
- Assisted with student behavior management and discipline.
- Protected safety and health of children by closely following classroom rules and procedures.
- Attended faculty meetings and professional development sessions.
- Supervised children by continually remaining within sight and sound.
- Arranged and put away items to keep classroom neat and organized.
- Supported lead teachers with development and implementation of curriculum and lesson planning.
Customer Service Representative
Shaw's Supermarket
Worcester, MA
05.2021 - 10.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Assisted coworkers with troublesome transactions to ensure that all sales and coupons went through correctly, guaranteeing customer satisfaction.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
Peer Learning Assistant
Clark University
Worcester, MA
01.2023 - 05.2023
- Provided individualized support for students in need of additional assistance with coursework in a class called "Human Development Across the Lifespan".
- Read and provided feedback on student papers, checking for content, writing, and correct use of APA citation and format.
- Moderated discussions between peers during class while ensuring an inclusive environment where all voices were heard.
- Collaborated with the professor, TAs, and co-PLA to plan class and work with any students who were having trouble.
- Took quick but detailed notes for students.
Camp Counselor
KE Camps
Framingham, MA
07.2022 - 08.2022
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Organized and supervised camp activities such as swimming, arts and crafts, field games, and mealtimes.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
Preschool Volunteer
Auburn High School
Auburn, MA
03.2018 - 06.2018
- Assisted teachers in preparing activities and materials for preschoolers.
- Organized play areas, toys, and supplies to ensure a safe environment.
- Read stories to children during story time sessions.
- Supervised outdoor playtime activities such as sports and playgrounds.
- Facilitated small group instruction sessions for individual students or groups of students.
- Monitored snack time periods while enforcing healthy eating habits among students.
Education
Master of Social Work - Community Organizing
University of Connecticut
Hartford, CT05-2026
Bachelor of Arts - Psychology
Clark University
Worcester, MA05.2023
Skills
- Microsoft Word & Powerpoint
- Writing and grammar
- Computer skills and typing proficiency
- Active Listening
- Critical Thinking
- Organization
- Customer Service
- Creativity and attention to detail
- Interpersonal skills
- Research and information collection
- Teamwork and communication
- Early Education
Certification
- First Aid
- CPR
Timeline
Floater Teacher
Little Ones Child Care And Preschool
10.2023 - Current
Peer Learning Assistant
Clark University
01.2023 - 05.2023
Camp Counselor
KE Camps
07.2022 - 08.2022
Customer Service Representative
Shaw's Supermarket
05.2021 - 10.2023
Preschool Volunteer
Auburn High School
03.2018 - 06.2018
Master of Social Work - Community Organizing
University of Connecticut
Bachelor of Arts - Psychology
Clark University