Meghan Hobson
St. Petersburg,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Server
Hooters of 4th Street
12.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Operations Manager
A Radiant Property Inspection
03.2019 - 12.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
Server, Corporate Trainer
Hooters of America
05.2011 - 02.2015
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
Education
No Degree - Business Administration & Marketing
Saint Leo University
Dade City05-2013
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- High volume dining
- Food safety practices
- Multitasking and organization
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Timeline
Server
Hooters of 4th Street
12.2022 - 01.2025
Operations Manager
A Radiant Property Inspection
03.2019 - 12.2022
Server, Corporate Trainer
Hooters of America
05.2011 - 02.2015
- ServSafe Food Handler Certification - National Restaurant Association.
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
No Degree - Business Administration & Marketing
Saint Leo University
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