Meghan Hodge
Harrisonburg,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Latitude Seafood Company
09.2021 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Had the highest average sales percentage over any other employee
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Latitude Seafood Company
09.2020 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Hairstylist's Assistant
Alana Kai Salon
06.2020 - 09.2020
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Answered telephone calls to provide information and schedule new appointments.
- Recommended products for clients based on individual needs.
- Checked in with clients to confirm comfort throughout appointments and services.
- Increased client satisfaction by providing excellent customer service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Education
High School Diploma -
Powhatan High School
Powhatan, VA05.2022
Skills
Strong Work Ethic
Exceptional customer service
Guest Engagement
Professional Appearance
Timeline
Server
Latitude Seafood Company
09.2021 - 01.2023
Hostess
Latitude Seafood Company
09.2020 - 09.2021
Hairstylist's Assistant
Alana Kai Salon
06.2020 - 09.2020
High School Diploma -
Powhatan High School
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