Summary
Overview
Work History
Education
Skills
Timeline
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Meghan Hoffman

Clarkston,MI

Summary

Committed and hardworking manager with 20+ years of experience directing a variety of food service accounts. Well-rounded leader with talent for developing and motivating employees along with forging and maintaining great customer relations. Swift problem solver with quick and effective solutions to wide array of issues.

Overview

22
22
years of professional experience

Work History

Foodservice Manager

Plum Food Service
10.2016 - Current
  • Tracked production levels and meal counts.
  • Oversaw training of more than 20 team members.
  • Maintained effective supply levels by monitoring and reordering stock.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Collaborated with other departments to coordinate events.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.

Assistant Director of Dining Services

Morrison Healthcare Food Services
01.2012 - 10.2013
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules and sanitizing equipment to adhere to health department standards.
  • Maximized quality assurance by completing frequent line checks.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term contentment.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Developed unique events on and off site per customer's individual needs.

Sous Chef

Toast
12.2006 - 12.2009
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.

Manager

HDS Services
09.2001 - 09.2006
  • Developed and maintained relationships with customers, patients and employees.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Improved safety procedures to create safe working conditions for patients and employees.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Associate of Applied Science - Culinary Arts

Schoolcraft College
Livonia, MI
05.2008

Bachelor of Science - Dietetics

Michigan State University
East Lansing, MI
08.2001

Skills

  • Leadership with Team Development and Collaboration
  • Quality Control
  • Customer Service
  • Continuous Improvement
  • Quality Assurance
  • Event Coordination
  • Critical Thinking
  • Anticipating Problems with Solutions
  • Calm and Pleasant Demeanor

Timeline

Foodservice Manager

Plum Food Service
10.2016 - Current

Assistant Director of Dining Services

Morrison Healthcare Food Services
01.2012 - 10.2013

Sous Chef

Toast
12.2006 - 12.2009

Manager

HDS Services
09.2001 - 09.2006

Associate of Applied Science - Culinary Arts

Schoolcraft College

Bachelor of Science - Dietetics

Michigan State University

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Meghan Hoffman