Meghan Holtzapple
Portland,OR
Summary
Talented Project Manager adept at driving continuous improvement initiatives to enhance processes and optimize efficiencies. Proven track record as a problem solver, proficient in timely and effective resolution of complex challenges. Possesses exceptional multitasking skills, and thrives in a fast-paced environments while maintaining meticulous attention to detail. Skilled in integration, implementation, training, and facilitating seamless transactions and successful adoptions of new technologies. Effective liaison between third-party vendors and internal stakeholders, as well as developing comprehensive business processes and end-user documentation. Collaborative team planer with demonstrated ability to work effectively across teams and departments, fostering communication and synergy to achieve shared goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Project Manager (Remote)
JOHN L SCOTT REAL ESTATE
07.2022 - 05.2024
- Managed projects across IT team, as well as cross-functional department projects
- Oversaw the planning and implementation of all IT projects from inception to completion, with active projects numbers varying from 20-35, ensuring scalability as needed
- Enhanced and optimized the project management process from project initiation through to delivery, implementing revisions and improvements to streamline processes and enhance efficiencies within the Project Management Office (PMO)
- Designed and developed dynamic dashboards and leveraged PM software features to enhance visibility of project status and timelines for both senior management and project stakeholders
- Collaborated closely with IT Development and systems teams, leveraging Agile methodologies to drive project success
- Aligned implementation timelines with third party vendors to ensure seamless integration
- Provided regular updates to senior management on project status and milestones
- Fostered partnerships with Business stakeholders to establish and fine-tune best practices
- Assessed risks and inter-project dependencies, maintained schedules; proactively communicating project risks to senior leadership.
Project Manager (Remote)
COMPASS
01.2020 - 06.2021
- Led implementation and adoption of best-in-class commission software to 125 staff across the organization’s national footprint, impacting method and timeliness of payment to ~10,000 real estate professionals
- Successfully completed five software and process change rollouts across three states and multiple markets in eight months, which required managing several large-scale projects simultaneously while prioritizing tasks according to urgency and resource availability
- Pioneered use of ‘hyper care’ method to support users during pilot and go-live phases of implementation, allowing for the feel and effectiveness of on-site support in an era of Covid-19 restrictions
- Created and implemented a comprehensive staff training plan for all regions; coordinated and conducted training sessions
- Served as L1 support at go-live, and L2 support once rollouts achieved steady-state
- Collaborated across teams to implement continuous improvement projects
- Developed business rules to aid in data anomaly notifications and automatic report generation
- Authored and maintained end-user documentation, training videos and materials
- Worked with finance and product teams to establish procedures and cadence for daily data uploads.
Integration Supervisor/Product Lead (Remote)
PACIFIC UNION INT’L REAL ESTATE (dba COMPASS)
09.2016 - 01.2020
- Drove the utilization and optimized the efficiencies of ERP real estate transaction platform and system of record for agent and company office production for ~1800 real estate professionals in northern and southern California
- Spearheaded the successful pilot and launch of a new company-wide model for centralized commission processing, challenging the existing business model and resulting in improved processing and a foundation for focused process improvement
- Led and expanded a team from 12 to 32 Commission Specialists responsible for the correct and timely payment of commissions for all of Compass M&As in California
- Fostered collaboration across teams, to elevate the agent experience and establish best practices, engaging stakeholders at all levels within the organization
- Performed monthly revenue reviews to ensure compliance with financial audit requirements, consistently meeting monthly deadlines early or on time
- Orchestrated integrations between Commission platform and the Transactions, Business Intelligence, and Marketing platforms
- Partnered with third party support and implementation vendor to maximize integration efficiency opportunities, and test system upgrades
- Served as Subject Matter Expert (SME) for transaction processing, integrations, and report inquiries.
Senior Business Systems Analyst
MASON-McDUFFIE REAL ESTATE INC. dba BETTER HOMES and GARDENS
03.2013 - 07.2016
Business Systems Analyst
MASON-McDUFFIE REAL ESTATE INC. dba BETTER HOMES and GARDENS
10.2009 - 02.2013
Systems Integration Manager
MASON-McDUFFIE REAL ESTATE INC. dba BETTER HOMES and GARDENS
07.2005 - 09.2009
Education
Bachelor of Arts -
UC Berkeley
Berkeley, CASkills
- Project Planning
- Scope Management
- Client Relationship Management
- Project plan development
- Meeting facilitation
- Training and mentoring
- Client liaison
- Team Collaboration
- Detail Oriented
- Conflict Resolution
- Relationship Building
Certification
- Project Management Professional, PMI - In Process
System Profiinecies
Microsoft Office Suite: Excel, Word, Outlook, Power Point
Google Suite
JIRA
Smartsheet
Salesforce
Tableau
Adobe
Microsoft Access
Real Estate Platforms: Profit Power, SkySlope, PlanetRE
Timeline
Senior Project Manager (Remote)
JOHN L SCOTT REAL ESTATE
07.2022 - 05.2024
Project Manager (Remote)
COMPASS
01.2020 - 06.2021
Integration Supervisor/Product Lead (Remote)
PACIFIC UNION INT’L REAL ESTATE (dba COMPASS)
09.2016 - 01.2020
Senior Business Systems Analyst
MASON-McDUFFIE REAL ESTATE INC. dba BETTER HOMES and GARDENS
03.2013 - 07.2016
Business Systems Analyst
MASON-McDUFFIE REAL ESTATE INC. dba BETTER HOMES and GARDENS
10.2009 - 02.2013
Systems Integration Manager
MASON-McDUFFIE REAL ESTATE INC. dba BETTER HOMES and GARDENS
07.2005 - 09.2009
Bachelor of Arts -
UC Berkeley