Meghan Hopson
Exton,PA
Summary
Accomplished Support Staff V at Chester County Court Administration, adept in administrative support and critical thinking. Streamlined processes for productivity increase, excelling in client management systems and team collaboration. Proven track record in enhancing workflow efficiency and fostering positive client relations through exceptional communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Support Staff V
Chester County Court Administration
09.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications, including Courtview and CPCMS.
- Streamlined office processes for improved workflow and increased productivity.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Cross-training to assist in different areas of the department.
Support Staff IV
Chester County Domestic Relations
10.2018 - 09.2020
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support, contributing to the smooth operation of the organization.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
Customer Service Representative
Wawa
08.2017 - 04.2018
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained a clean and organized workspace, adhering to health and safety standards for optimal food service conditions.
Education
Bachelor of Arts - Social Work
West Chester University
West Chester, PA05.2018
Skills
- Telephone assistance
- Support Services
- Documentation
- Scheduling and calendar management
- Database and Client Management Systems
- Critical Thinking
Timeline
Support Staff V
Chester County Court Administration
09.2020 - Current
Support Staff IV
Chester County Domestic Relations
10.2018 - 09.2020
Customer Service Representative
Wawa
08.2017 - 04.2018
Bachelor of Arts - Social Work
West Chester University
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