Meghan Iglesias
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Optometric Technician with Number years of experience delivering high level of customer service and patient centered care. Assumes active role in patient visits by taking patient vitals and documenting medical history. Assists optometrist with additional testing and contact lenses sales and ordering to support vision needs for patients of all ages. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Avecina Medical
06.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Compiled information from files and research to satisfy information requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Optometric Technician
America's Best Contact And Eyeglasses
01.2022 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Shift Supervisor
CVS
12.2022 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered successful training to more than Number employees during tenure, educating on successful work processes and productivity strategies.
- Completed cash and credit card transactions accurately using POS software.
Appointment Scheduler/Sales
All American Air
11.2020 - 01.2022
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
GED - GED
Gaither High School
Tampa, FL07.2021
Skills
- Answering Questions
- Direct Supervision
- Eyewear Advising
- Patient Education
- Patient Testing
- Active Listening
- Exam Prep
- Insurance Processing
- Positive Learning Environment
- Creative Solutions
- Encouraging Others
- Strategic Planning
- Team Meetings
- Willingness to Learn
- Customer Satisfaction
- Answer Telephone Calls
- Appointment Confirmation
Certification
- Certified Optometric Technician , America's Best Contacts and Eyeglasses
- Basic Life Support , National CPR Foundation
Timeline
Front Desk Receptionist
Avecina Medical
06.2023 - Current
Shift Supervisor
CVS
12.2022 - 08.2023
Optometric Technician
America's Best Contact And Eyeglasses
01.2022 - Current
Appointment Scheduler/Sales
All American Air
11.2020 - 01.2022
GED - GED
Gaither High School