Meghan-Jean Freeman
Niagara Falls,NY
Summary
Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.
Overview
8
8
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
10.2022 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Speciality Department Supervisor
The Home Depot Inc
10.2021 - 10.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
Front End Supervisor
The Home Depot Inc
10.2020 - 10.2021
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers for 20 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Trained team members in successful strategies to meet operational and sales targets
Head Cashier
The Homedepot Inc
03.2020 - 10.2020
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Led cashiers and associates in providing thoughtful customer service.
Customer Service Representative
The Homedepot Inc
02.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Valet Dispatcher
Seneca Gaming Corporation
10.2017 - 05.2018
- Communicated with drivers and personnel to coordinate timely delivery of Vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Maintained professional relationship with drivers, and loyal customers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Answered phone calls and responded to customer needs.
Front Desk Agent
Seneca Gaming Corporation
08.2015 - 10.2017
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Skills
- Client Base Retention
- Sales Quota Management
- Customer Experience Improvement
- Inventory Control Processes
- Motivational Leadership
- Staff Support
- Customer Issue De-Escalation
Accomplishments
- Supervised team of 164 staff members.
Timeline
Customer Experience Manager
The Home Depot Inc
10.2022 - Current
Speciality Department Supervisor
The Home Depot Inc
10.2021 - 10.2022
Front End Supervisor
The Home Depot Inc
10.2020 - 10.2021
Head Cashier
The Homedepot Inc
03.2020 - 10.2020
Customer Service Representative
The Homedepot Inc
02.2019 - 03.2020
Valet Dispatcher
Seneca Gaming Corporation
10.2017 - 05.2018
Front Desk Agent
Seneca Gaming Corporation
08.2015 - 10.2017
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Michael Soria-BurgueñoMichael Soria-Burgueño
Freight Team Associate at The Home Depot IncFreight Team Associate at The Home Depot Inc
Megan WebbMegan Webb
Sales Associate at The Home Depot IncSales Associate at The Home Depot Inc
Katrina LandrumKatrina Landrum
Head Cashier at The Home Depot IncHead Cashier at The Home Depot Inc
CHARLES WARRENCHARLES WARREN
PRESIDENT/OWNER at C and S Home Improvements of Niagara IncPRESIDENT/OWNER at C and S Home Improvements of Niagara Inc