Meghan Jones

• Experience with RCI, Powerchart, and EPIC to coordinate patient appointments and information, chart preparation, optimizing daily workflow and minimizing wait times.
• Worked with 20+ providers across 4 locations.
• Exhibited empathy and active listening during patient interactions, enhancing patient satisfaction and trust.
• Actively participated in team meetings for improving workflow enhancing overall practice performance.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Helped to create visual aids to assist in training new representatives in how to properly use EHR programs and coordinate effective patient care.
• Skilled at liaising between specialties and working with admin teams.

• Operated as Per Diem Float to assist any clinics in need of support. Navigated being sent to multiple clinics, sometimes in a single day, and following various workflows.
• Supported new Patient Service Representatives' orientation process by sharing expertise on office procedures.

• Greeted customers and provided excellent customer service, answering questions and assisting with purchases in-store and over the phone.
• Managed inventory and restocks.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Engaged in friendly conversation with customer to better uncover individual needs.

Responsible, kind, gentle, and supportive. I love to encourage children to be curious, smart, and brave by giving them patience and empathy, but also expressing some healthy boundaries. I adhere to what could be called “gentle parenting” styles of childcare. I foster creativity through art, music and imaginative play, as well as focusing on reading, puzzles and learning strategies based on the child's interests. We practice clean-up and good hygiene, in order to encourage good habits.

I perform this work in my free time to assist families who need a bit of extra help when it comes to maintaining a clean and tidy household.

I am very organized and detail-oriented, and this enables me to clean things many might miss in a once-over cleaning, but I will make sure to tackle any little or big job that might otherwise be overlooked.

• Area of study: Psychology and Human Development with an emphasis on Child Psychology and Child Development, in effort to receive a teaching degree.
• Attended 2 semesters at Columbia College, achieving 3.28+GPA, despite overwhelming adversities and working, before taking time to address health concerns.
• Accomplished full 12 credits in first semester and managed 18 credits in second semester, despite serving on a felony jury for 10 days during midterms.

Due to health concerns, I had to take a break from school. During this time, the COVID-19 pandemic swept the globe and I dedicated myself to progressing professionally until I am able to once again return to academics.