MEGHAN KELLER

• Review customer transactions to identify suspicious activities and money laundering risks.
• Trained to identify patterns of potential Structuring, Human Trafficking, Informal Value Transfer Systems, and Trade Based Money Laundering.
• Analyze results of complex investigations and deliver concise written conclusions to management.
• Review investigator decisions and decide if the risk has been mitigated appropriately or if further due diligence is needed.
• Provide feedback to investigators for areas of improvement as well as any corrections that are needed in order to move forward with the recommendation.
• Currently serving as a Training Team Lead, responsible for guiding and supporting a team of 4 new hires.

Professional Achievements

• Promoted to senior associate in January of 2024,
• Promoted to Interim reviewer in July of 2023.
• Received a quality award for the Columbus site in August of 2023.

• Communicated with customers and sales regarding the status of their loan.
• Evaluated pay stubs, credit history and tax information for financial status.
• Fulfilled outstanding conditions sent from underwriting departments.
• Created, processed and underwrote conventional refinance submissions and Home Equity Lines of Credit.
• Reviewed each loan for final approval and scheduled loan closings per the request.

Professional Achievements

• Promoted from Lending Coordinator to Loan Processor in March of 2021.
• Promoted to underwriter in July of 2021.
• Top producer in May of 2021 with 32 loans closed and funded.

• Worked directly with Nationwide repair shops by sending over vehicle assignments, issuing payments and providing policy information.
• Called Lien Holders requesting information regarding the loan payoff amount so Nationwide could continue with the total loss process.
• Received internal phone calls from customers who were involved in auto accidents.
• Used communication skills to create strategies for long term goals with other associates that highlighted team strength and weaknesses and how to improve in these areas.

Professional Achievement

• Operated 18% more efficiently than business unit average, which resulted in 1,698 calls in 4 months.

• Entered suitability information for fixed annuities.
• Called out to relinquishing carriers to obtain information regarding the transfer of assets coming into Nationwide.
• Worked on lean management projects that created standard workflows when routing certain requests to appropriate departments, which helped cut down processing times and eliminated costs by nearly $15,000.
• Processed non-financial annuity contracts through Nationwide.

• Created effective filing systems for different project names, electronically, for easier access to plan documents, violations and permits.
• Organized handbooks highlighting important sections to discuss during each board meeting for every commission member.
• Looked further into business flow, creating numerical charts, demonstrating drastic change in residential homes being built in past decade and ample number of permits received each month.