Meghan Kenyon
Utica
Summary
Personable and organized individual with exceptional interpersonal and problem-solving abilities. Adept in managing guest relations and administrative tasks, ensuring smooth front office operations. Focused on enhancing guest satisfaction and operational efficiency to drive positive outcomes.
Offering strong blend of communication and organizational skills, eager to learn and develop in front office environment. Brings ability to quickly understand and implement front office procedures and software management. Ready to use and develop customer service and multitasking skills in management role.
Overview
1
1
year of professional experience
Work History
Front Office Manager
Candlewood Suites Hotel
06.2022 - 11.2022
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Guest Service Manager
Hampton Inn By Hilton
03.2022 - 06.2022
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Attended to customer needs, responding to questions, complaints and escalations.
- Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Education
High School Diploma -
West Genesee High School
Camillus, NY06-1998
Skills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Operations management
- Team management
- Hospitality services
- Administrative skills
- Issue handling
- Records management
- Conflict management
- Training and coaching
- Guest relations
- Sales and marketing
- Workflow coordination
- Workflow planning
- Payroll and budgeting
- Hotel information
- Account reconciliation
Timeline
Front Office Manager
Candlewood Suites Hotel
06.2022 - 11.2022
Guest Service Manager
Hampton Inn By Hilton
03.2022 - 06.2022
High School Diploma -
West Genesee High School
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