Meghan Kirby
Silver Spring,MD
Summary
Adept at elevating customer experiences, I honed my skills in makeup application and client relationship building at MOXIE Hair Salon. My journey showcases a proven track record in effective multitasking and empathy, significantly enhancing team goals and client satisfaction. My approach consistently fosters loyalty and repeat business, underpinning my commitment to excellence and teamwork.
Overview
15
15
years of professional experience
Work History
Hostess, Sever and Customer Service
The Alley Light
06.2023 - 09.2024
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Customer Service Representative/Professional Makeup Artist
MOXIE Hair Salon
10.2023 - 08.2024
- This is where I began Makeup Artist School
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Handled all inventory and displays.
- Sanitized makeup tools to avoid spread of infection.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Established rapport with clients by attentively listening to their needs and preferences, cultivating repeat business.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Receptionist/Customer Service Representative
PR at Partners Hair Salon
08.2017 - 04.2019
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Handled assignments independently with good judgement and critical thinking skills.
- Collected [Type] payments, processed transactions and updated relevant records.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist/Lead Customer Service Representative
H&R Block
12.2009 - 03.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Maintained confidentiality of information regarding clients and company.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
Art History And Business
Howard Community College
Columbia, MDMaster Makeup Artistry
QC Makeup Academy
Online01-2025
High School Diploma -
St. Vincent Pallotti Highschool
Laurel, MD01-1994
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Makeup Application
- Makeup product knowledge
- Client Relationship Building
- Detail-orientated
- Makeup trend awareness
- Team Player
- Excellent Communication skills
- Hardworking and Reliable
Timeline
Customer Service Representative/Professional Makeup Artist
MOXIE Hair Salon
10.2023 - 08.2024
Hostess, Sever and Customer Service
The Alley Light
06.2023 - 09.2024
Receptionist/Customer Service Representative
PR at Partners Hair Salon
08.2017 - 04.2019
Receptionist/Lead Customer Service Representative
H&R Block
12.2009 - 03.2017
Art History And Business
Howard Community College
Master Makeup Artistry
QC Makeup Academy
High School Diploma -
St. Vincent Pallotti Highschool
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