Knowledgeable, business-minded professional with several years of experience in planning and problem-solving. Focused on maximizing resource utilization to support operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Demonstrates a positive attitude and readiness to adapt to different situations. Focusing on customer relations and retention to give them the best experience possible.
Overview
13
13
years of professional experience
Work History
Salon Owner/Operator
Self Employed Services
Saint Marys
11.2019 - Current
Adhered to state laws and regulations regarding licensure, sanitation standards.
Ordered supplies and equipment needed for daily operations.
Implemented quality control measures throughout the salon to maintain high standards of service delivery.
Ensured that all safety protocols were followed in the salon at all times.
Resolved customer complaints quickly and efficiently while maintaining professionalism.
Provided exceptional customer service to ensure repeat business.
Organized and scheduled appointments for clients using software systems.
Investigated new trends in beauty industry services to stay current with offerings available at the salon.
Promoted special offers through social media platforms to attract new customers.
Maintained salon finances, including budgeting, payroll and bookkeeping.
Created marketing strategies to increase clientele and expand the business.
Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
General Laborer, Industrial
Honda Manufacturing Of Ohio
Anna
11.2012 - 11.2019
Assisted team members with various tasks as requested by supervisor.
Inspected equipment regularly for signs of wear and tear or malfunctioning.
Moved heavy objects using hoists, dollies, and other lifting devices.
Kept machines running efficiently, resulting in maximum output.
Maintained quality control
Completed assigned tasks within established deadlines set by management.
Checked finished products against quality standards before shipping them out.
Organized inventory shelves and racks in an orderly manner for easy access.
Maintained warehouse organization by placing items in designated areas.
Performed minor maintenance on vehicles and equipment as needed.
Loaded and unloaded materials onto or from pallets, trucks, and other storage containers.
Set up machines at beginning of shift to ensure proper working order.
Followed all safety regulations when operating machinery or handling hazardous materials.
Operated forklifts to move materials around the facility.
Monitored machine operations to detect problems and make necessary adjustments.
Cleaned up work areas and disposed of scrap material properly.
Used digital database to keep records of units and stock moved.
Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
Education
Esthetician License - Cosmetology
Apollo
Lima, OH
04-2023
Manicurist License - Cosmetology
Apollo
Lima, OH
01-2020
High School Diploma -
Memorial High School
Saint Marys, OH
05-2012
Skills
Customer service
Quality control
Appointment scheduling
Financial management
Customer relationship management
Marketing strategy
Problem solving
Effective communication
Team building
Conflict resolution
Social media marketing
Salon management
Affiliations
Create and master new art techniques
Gardening
Organizing and Hosting Community Events
Attending my children's' sporting and musical events